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Infra Tech Support Practitioner

Infra Tech Support Practitioner

Accenture in India

3 years

0 Lacs

gurugram haryana india

Posted:16 hours ago| Platform:

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Skills Required

support maintenance development software model technology server network virtualization azure aws security dhcp patching management vmware storage networking gcp connect vpn iam automation code automate provisioning powershell terraform configuration compliance controls wsus antivirus monitoring solarwinds nagios planning optimization collaboration documentation devops escalation

Work Mode

Remote

Job Type

Full Time

Job Description

Project Role :

Infra Tech Support Practitioner

Project Role Description :

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :

Microsoft Windows Server Administration

Good to have skills :

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: We are looking for a highly skilled Windows Systems Engineer to support and enhance our datacenter and cloud infrastructure. This role requires hands-on expertise in managing Windows Server environments, Active Directory, virtualization, and cloud infrastructure (primarily Azure or AWS). You will be responsible for ensuring system uptime, performance, and security across on-prem and cloud platforms. Roles & Responsibilities: Windows Server Administration - Install, configure, and maintain Windows Server environments (2016/2019/2022). - Manage roles and features such as AD DS, DNS, DHCP, File Services, and Group Policy. - Perform OS patching, server hardening, and lifecycle management. Datacenter Infrastructure - Support virtualization technologies (Hyper-V, VMware ESXi). - Manage physical and virtual servers, storage, and networking. - Troubleshoot hardware, firmware, and system-related issues in datacenter environments. Cloud Infrastructure (Azure / AWS / GCP) - Deploy and manage Windows workloads in Azure, AWS, or GCP. - Integrate and support hybrid environments using Azure AD Connect, Site-to-Site VPN, or ExpressRoute. - Work with cloud-native services such as Azure VMs, IAM, S3, or Azure Blob Storage. Automation & Infrastructure as Code - Automate system provisioning and configurations using PowerShell, Terraform, or Azure Resource Manager (ARM) templates. - Implement and maintain desired state configuration (DSC) or other CM tools. Security & Compliance - Enforce Windows security best practices, Group Policies, and access controls. - Manage certificates, WSUS, antivirus, and endpoint protection. Monitoring & Performance - Monitor infrastructure using tools such as System Center (SCOM), SolarWinds, Nagios, or Azure Monitor. - Troubleshoot performance bottlenecks (CPU, memory, disk, network). - Participate in capacity planning and system optimization. Collaboration & Documentation - Work with cross-functional teams (network, cloud, security, DevOps). - Create and maintain documentation for systems, procedures, and recovery plans. - Participate in 24/7 on-call rotation and support escalation. Professional & Technical Skills: - Must Have Skills: Proficiency in Microsoft Windows Server Administration. - Strong understanding of server configuration and management. - Ability to implement and maintain security measures for server environments - Experience with Active Directory, DNS, DHCP, and Group Policies in enterprise environments. Additional Information: - The candidate should have minimum 5 years of experience in Microsoft Windows Server Administration. - The candidate should have 2+ years of experience supporting cloud infrastructure (Azure, AWS, or GCP). - This position is based at our Gurugram office. - A 15 years full time education is required., 15 years full time education

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Infra Tech Support Practitioner