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Infra Tech Support Practitioner

Infra Tech Support Practitioner

Accenture

1 - 3 years

1 - 5 Lacs

navi mumbai

Posted:1 hour ago| Platform:

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Skills Required

python operating system gap analysis operating systems microsoft azure disaster recovery ansible network management gis technical support automation servicenow software solutions programming language observability programming azure

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Infrastructure Automation

Good to have skills :Python (Programming Language), Ansible on Microsoft Azure
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that configured services operate smoothly across multiple platforms. You will be responsible for troubleshooting hardware and software problems, implementing technology solutions, and providing support for both remote and onsite operations, all while adhering to defined operating models and processes.
Roles & Responsibilities:

Deliver and execute a plan to meet Operational Resilience by way of improving our Disaster Recovery automated solutions based on IBS/ CIF business functionsSettlement/Collateral etc

Build a future perfect vision of what this looks like

Align with DR planning leads and activities to gain an insight of current runbooks

Align with Infra team to understand current capabilities and create a gap analysis or requirements

Align with the GIS Observability lead to ensure any improvements can be realised in our monitoring dashboard

Work with Operational Resilience and infrastructure management to gain buy-in and visibility of the project

Run a small or virtual team of automation experts

Align with Application teams (Development and Production Services) to ensure their systems are integrated into the overall solution

Responsible to identifying further talent and skills required within the team

Build and managing a team of up to 10 resources over the lifecycle of the project
Professional & Technical Skills:

Must To Have Skills:

- Background in Disaster Recover automation techniques, Proficiency in Infrastructure Automation, Ansible on Microsoft Azure, Python (Programming Language), ServiceNow Integration, Infrastructure tools.

Good To Have
Skills:

Experience with Ansible on Microsoft Azure, Python (Programming Language).

Strong understanding of server and network management.

Experience with troubleshooting and resolving technical issues.

Familiarity with various operating systems and software solutions.
Additional Information:

The candidate should have minimum 5 years of experience in Infrastructure Automation.

This position is based at our Mumbai office.

A 15 years full time education is required.
Qualification 15 years full time education

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Infra Tech Support Practitioner