Information Technology Technical Support

KPI Partners

3 - 5 years

0 Lacs

hyderabad telangana india

Posted:3 days ago| Platform:

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Skills Required

technology support macos sophos linux sharepoint security patching monitoring software network documentation ubuntu cybersecurity compliance data networking tcp ip dhcp vpn routing communication

Work Mode

On-site

Job Type

Full Time

Job Description

Notice Period : Immediate to 30 days

Experience : 3-5 Years

Mandatory skills : Technical support on Windows OS/ MacOS, Fortigate or Sophos, good knowledge on cyber security.

IT Infrastructure & System Support

Provide technical support for
Windows OS
,
macOS
,
Linux/Ubuntu
Administer
Microsoft 365
services — Exchange Online, SharePoint, Teams, user accounts, and security configurations.
Troubleshoot and manage
Fortigate or Sophos Firewalls
, including VPNs, security policies, and logs.
Perform system upgrades, patching, monitoring, and routine maintenance.
Troubleshoot end-user issues related to hardware, software, and network connectivity.
Maintain IT documentation, asset records, and operational procedures.

Required Skills & Qualifications

3–5 years of experience in IT support or system administration.
Hands-on experience supporting
Windows, macOS, Linux/Ubuntu, and Windows Server
.
Strong knowledge of
Microsoft 365 administration
.
Experience with
Fortigate or Sophos firewalls
.
1–2 years experience in cybersecurity compliance, ISMS operations, or incident response.
Understanding of data protection concepts (GDPR, DPDP, ISO 27001 or similar).
Good knowledge of networking basics: TCP/IP, DNS, DHCP, VPN, routing, switching.
Strong documentation, analytical, and communication skills.
Strong English communication skills to support and coordinate effectively with Onshore users.

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