Information Technology Technical Support

3 - 5 years

0 Lacs

Posted:3 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Notice Period : Immediate to 30 days

Experience : 3-5 Years

Mandatory skills : Technical support on Windows OS/ MacOS, Fortigate or Sophos, good knowledge on cyber security.


IT Infrastructure & System Support

  • Provide technical support for

    Windows OS

    ,

    macOS

    ,

    Linux/Ubuntu

  • Administer

    Microsoft 365

    services — Exchange Online, SharePoint, Teams, user accounts, and security configurations.
  • Troubleshoot and manage

    Fortigate or Sophos Firewalls

    , including VPNs, security policies, and logs.
  • Perform system upgrades, patching, monitoring, and routine maintenance.
  • Troubleshoot end-user issues related to hardware, software, and network connectivity.
  • Maintain IT documentation, asset records, and operational procedures.


Required Skills & Qualifications

  • 3–5 years of experience in IT support or system administration.
  • Hands-on experience supporting

    Windows, macOS, Linux/Ubuntu, and Windows Server

    .
  • Strong knowledge of

    Microsoft 365 administration

    .
  • Experience with

    Fortigate or Sophos firewalls

    .
  • 1–2 years experience in cybersecurity compliance, ISMS operations, or incident response.
  • Understanding of data protection concepts (GDPR, DPDP, ISO 27001 or similar).
  • Good knowledge of networking basics: TCP/IP, DNS, DHCP, VPN, routing, switching.
  • Strong documentation, analytical, and communication skills.
  • Strong English communication skills to support and coordinate effectively with Onshore users.

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