Information Technology System Network Administrator

We’re Hiring: IT Administrator

Location

Job Type

Experience Required

Reports To

Company Overview

international shipping company

Job Summary

IT Administrator

Key Responsibilities

Desktop & End-User Support

• Install, configure, and maintain

  Windows and macOS-based laptops and desktops

  .
• Troubleshoot OS, hardware, and software issues.
• Provide support for Microsoft 365 apps (Outlook, Teams, Office Suite).
• Manage software updates, user access, and license renewals.
• Deliver end-user support via helpdesk tools.

Meeting Room & IT Peripheral Support

• Maintain and support meeting room equipment including AV systems and projectors.
• Troubleshoot and support printers, scanners, CCTV, and telecommunication systems.
• Manage smartphone provisioning and secure configuration for staff.
• Oversee IT peripherals and board-level devices.

Networking & Connectivity

• Setup and troubleshoot LAN, WAN, and Wi-Fi systems.
• Manage routers, switches, firewalls, and access points.
• Monitor network performance to ensure reliable connectivity.

Server & Cloud Administration

• Work with Windows Server environments.
• Administer Microsoft 365, including Exchange, Azure, and cloud apps.
• Manage shared drives, file/document systems, and permissions.

ERP & Application Support

• Support and maintain ERP systems.
• Install and troubleshoot enterprise software.

IT Helpdesk & Shift Support

• Provide 24x7 IT support, covering Indian and US business hours.
• Manage tickets, track SLAs, and resolve issues promptly.

Vendor & Procurement Management

• Coordinate with IT vendors and ISPs for IT services.
• Handle procurement: gather quotes, compare options, and process purchases.
• Maintain records of warranties, service contracts, and procurement documents.

Preferred Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• Professional certifications (MCSE, CCNA, Microsoft 365 Certified) are an advantage.
• Strong communication, documentation, and multitasking skills.

Desirable Skills

• Strong analytical and problem-solving abilities.
• Solid understanding of IT infrastructure, cloud technologies, and security principles.
• Familiarity with document management systems and IT asset tracking.