Information Technology Support Assistant

About the Company

IT Support Assistant

About the Role

• Respond to and resolve daily IT support tickets, including hardware, software, and network-related issues.
• Manage and maintain user accounts, access rights, and security groups in Microsoft 365 and Azure AD via Microsoft Admin Center.
• Ensure security protocols are followed in line with organizational and ISO 27001 standards.
• Monitor system performance and perform routine maintenance and updates.
• Assist with onboarding and offboarding employees from an IT systems perspective.
• Maintain documentation of systems, configurations, and support procedures.
• Support regular IT audits and assist in compliance initiatives.
• Escalate complex issues to senior IT staff or vendors as required.

Responsibilities

• Deliver prompt and effective 1st line support across server/desktop OS, hardware, software, networks, and backups.
• Assist with hardware/software roll outs
• Strong understanding of IT support processes and ticketing systems.
• Familiarity with ISO 27001 and its implementation in IT operations.
• Knowledge of basic networking, system troubleshooting, and IT asset management.
• Excellent communication and problem-solving skills.
• Ability to prioritize tasks and work independently or collaboratively.

Qualifications

• 3+ years in IT Support / 1st/2nd Line / Help desk / Service Desk
• Active Directory, Group Policy, Azure AD, Microsoft 365
• Router, firewall, Wi-Fi, and switch configuration
• Strong knowledge of Windows Desktop and Server OS (2012–2025)
• Microsoft Exchange (on-prem and hosted)
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Backup and disaster recovery tools

Required Skills

• Virtualisation (Hyper-V, VMware)
• Microsoft Azure & Endpoint (Intune)
• Familiarity with ITIL practices

Preferred Skills

• Customer-focused with excellent interpersonal skills
• Self-motivated and committed to quality service
• Clear communicator, able to explain tech to non-tech users
• Analytical and solutions-oriented

Pay range and compensation package

Competitive, based on experience, plus pension and benefits.