Information Technology Support Assistant

We&aposre Hiring: Assistant IT Support

IMPORTANT NOTE : THIS POSITION WILL BE BASED FOR SHARJAH, UAE

Department:

Assistant IT Support

Key Responsibilities:

• Assists in troubleshoots, Supports, Diagnoses, and resolves IT technical issues and configures new IT equipment within SLA to users.
• Installs authorized software on computers and ensures that these are functional and are consistently updated.
• Assists in Implementing IT Manual across the SKM offices.
• Assists in updating detailed lists of IT infrastructure and suppliers.
• Assists in maintaining updated quotation for regular IT equipment, software and services.
• Assists in maintaining CCTV, PABX, Attendance, Barcode readers and MPS systems.
• Performs scheduled hardware and software maintenance.
• Reports IT user&aposs non-conformities against IT Manual to IT management.
• Assists in IT requisition process.
• Update IT items in IT warehouse.
• Assists in IT procurement and monthly IT inventory top up.
• Ensures satisfaction of IT users.
• Ensures high level of confidentiality.
• Familiar with ISO Audit process and various QHSE standards.
• Performs other IT related duties as assigned by IT management.

What Were Looking For:

• Diploma, certificate, or degree in IT or Computer Science.
• 12 years of IT support experience.
• Basic knowledge of hardware, software, network devices, and IT security standards.
• Familiarity with IT infrastructure tools and systems.
• Strong troubleshooting, communication, and time management skills.
• A team player with a customer-focused mindset and willingness to learn.

If you&aposre looking for a role where you can build your IT skills and contribute to a supportive tech environment, we welcome your application.

Apply now to join the SKM team.