Information Technology Specialist

Job Summary:

The IT Desktop Support Engineer is responsible for providing technical assistance, support, and maintenance of computer systems, hardware, and software. The role involves troubleshooting user issues, setting up systems, maintaining network connectivity, and ensuring smooth IT operations across the organization.

Key Responsibilities:

• Provide first and second-level technical support to end users via phone, email, or in-person.
• Install, configure, and troubleshoot Windows/macOS operating systems, software applications, and hardware.
• Manage user accounts, passwords, and permissions in Active Directory, Microsoft 365, or other directory services.
• Set up and maintain desktop/laptop computers, printers, and peripherals.
• Troubleshoot network connectivity issues (LAN/Wi-Fi/VPN).
• Assist with the deployment and configuration of new hardware and software.
• Ensure endpoint security (antivirus, encryption, updates, etc.) is up to date.
• Maintain IT asset inventory and documentation.
• Support video conferencing tools (Zoom, Teams, Google Meet, etc.).
• Escalate complex technical issues to higher-level IT staff when necessary.
• Provide basic training and support to end-users on IT tools and best practices.

Qualifications and Skills:

• Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.
• 1–3 years of experience in IT desktop support or a similar role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with Active Directory, Microsoft 365, and basic networking (TCP/IP, DNS, DHCP).
• Understanding of IT security principles and endpoint protection.
• Familiarity with remote support tools (TeamViewer, AnyDesk, RDP, etc.).
• Excellent troubleshooting, communication, and customer service skills.
• Ability to prioritize and manage multiple tasks efficiently.

Preferred Certifications (Optional):

• CompTIA A+, Network+, or equivalent
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation Certification