Posted:1 day ago|
Platform:
Remote
Full Time
●IT support for Internal Staff & Clients.
●Ensure the uptime of 99.5% for IT support & Devices which includes Firewalls, Routers, Network Switches, Wifi Controllers, ISP Internets & IP Telephony equipment.
●Good Understanding of Sophos or Fortinet Firewall Setup & Policies Configuration, Network switching/routing Configuration & Network outage management skills.
●Fault finding, troubleshooting, issue resolution and fault escalation within agreed SLA's (Remotely) flexibility.
●Work in tandem with L2 / L3 to resolve escalated issues.
●Work closely with IT Manager and team on assigned opportunity to deliver a feasible solution
●Be a guided example and a mentor in the team.
●Maintain Asset Inventory and ensure timely updates to asset Inventory.
●Vendor Management.
●Well versed with Desktop Hardware & OS support.
●Good Communication & Writing Skills.
●Should be a SOPC for the Centre as and when needed to handle IT & Other issues as well.
Skill Set
●Networking, LAN Crimping, IP Addressing, Sub-netting, VLAN, Trunking, Network Troubleshooting, Operating System, Drivers & Software installation, Desktop Troubleshooting, Data backup & Restore, CCTV Setup, Access Control Devices, Office 365 & G-Suite. Will be an added advantage if having knowledge on IP Telephony.
iKeva
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