Information Technology Manager

Role Description:

We are seeking an experienced and proactive IT Manager to oversee and manage our office and operations IT infrastructure across multiple locations, including Singapore, the UAE, India, and other global sites. This critical role encompasses the management of network and Wi-Fi infrastructure, video conferencing systems, and printing solutions, as well as the IT management of specialized machines in our factories and warehouses. Additionally, the IT Manager will be responsible for managing our Microsoft 365 environment and user accounts across various systems. In collaboration with the IT Architect, this role will lead the implementation of a Single Sign-On (SSO) solution to streamline user access and enhance security.  

Key Responsibilities:

• Oversee the network and Wi-Fi infrastructure across office, warehouse, and factory locations, ensuring high availability and performance.  
• Implement and maintain robust security measures for networks and devices.  
• Manage and optimize video conferencing solutions, ensuring seamless communication across global sites.  
• Oversee the setup and maintenance of printing solutions for all locations via interactions with vendor teams and contractors across countries.  
• Manage the IT systems of specialized machines used in factory and warehouse operations.  
• Ensure proper integration and connectivity of operational IT systems with broader company infrastructure.  
• Administer and maintain the Microsoft 365 environment, including email, Teams, SharePoint, and other productivity tools.  
• Oversee user account management across all systems, ensuring secure access control.  
• Support onboarding and offboarding processes by managing account creation, permissions, and deactivation.  
• Collaborate with the IT Architect to design and implement a Single Sign-On (SSO) solution to enhance security and simplify user authentication.  
• Monitor and manage IT security measures across devices and systems to protect against threats.  
• Work closely with the IT Architect to align office and operational IT systems with the overall IT architecture and strategy.  

Preferred Candidate Profile:

The ideal candidate is a proactive IT leader with experience in managing IT infrastructure across office and operational settings, including factories and warehouses. They are comfortable working in a fast-paced, multi-country environment and bring hands-on expertise in Microsoft 365, network and device security, and systems integration. Experience in implementing enterprise-level solutions like SSO is a strong plus.  

Required Qualifications:

• Master’s degree in business administration with majors in Human Resources or a related field from a Tier 1 business school.  
• Bachelor’s degree in Information Technology, Computer Science, or a related field.  
• 5+ years of experience in IT management, preferably in a multi-site, global organization.  
• Proven experience managing network infrastructure, Wi-Fi systems, and Microsoft 365 environments.  
• Familiarity with operational IT systems, including factory or warehouse machinery IT integration, is a strong advantage.  
• Expertise in managing network security and implementing secure IT practices.  
• Strong knowledge of video conferencing tools (e.g., Teams, Zoom) and printing solutions.  
• Familiarity with SSO solutions and user authentication best practices.  
• Excellent troubleshooting and problem-solving skills for IT hardware and software issues.  
• Strong project management skills to lead IT implementations and upgrades.  
• Excellent communication and collaboration skills to work effectively with teams and vendors.  
• Adaptable and solution-focused, with the ability to respond to IT challenges in dynamic environments.