Information Technology Infrastructure Manager

Job Description

Role: IT Infrastructure Manager Job Title: Senior Manager Work Experience: 6 years + Education: Graduate / Post Graduate Department: Technology Work location: Goregaon (East), Mumbai Position Overview :We are looking for a skilled manager to join our IT department. The ideal candidate will have a strong background in managing IT assets, overseeing service desk operations, and troubleshooting desktop and operating system (OS) issues. This role focuses on ensuring the efficient management of IT resources, delivering excellent service desk support, and resolving IT-related issues in a timely and professional manner . Key Responsibilitie s :•IT Asset Manageme nt: Oversee the inventory and management of all IT assets, including hardware, software, and licenses, ensuring that resources are properly tracked, maintained, and deployed efficientl y .•Service Desk Manageme nt: Supervise the service desk operations, ensuring that user requests and incidents are handled promptly and effectively, using the organization's ticketing system to monitor progress and resolutio n .•Incident Resoluti on: Track, manage, and resolve IT incidents related to desktop systems, operating systems, and associated software applications, ensuring minimal disruption to user s .•Desktop & OS Troubleshooti ng: Diagnose and resolve issues related to desktop hardware, Windows operating systems, and installed software to ensure smooth operation for end-user s .•VIP Suppo rt: Provide dedicated and specialized support for VIP users, addressing their IT issues with a high level of priority and professionalis m .•Documentati on: Maintain detailed records of IT assets, service desk activities, and troubleshooting resolutions. Ensure all processes and procedures are documented and up to dat e .•System Maintenance and Updat es: Assist in performing routine system maintenance, software updates, and patch management to ensure the optimal performance of IT system s .•Collaborati on: Work closely with other IT team members to identify trends, implement improvements, and share knowledge to enhance overall IT service deliver y .•Training & Suppo rt: Train end-users on best practices for using IT systems and resources efficiently, ensuring they are equipped to handle common issues on their ow n. Qualificati o ns:•Education: Bachelor’s degree in any stre am.•Experience: Minimum of 6 years of experience in IT support or asset management, with hands-on experience managing IT assets, handling service desk functions, and troubleshooting desktop and operating system-related issu es.•Technical Skills: Proficiency in managing IT assets, diagnosing and resolving desktop hardware, software applications, and Windows operating system issu es.•VIP Support Experience: Prior experience in providing high-level support to VIP users is highly desirab le.•Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users effective ly.•Problem-Solving: Strong analytical skills with a keen attention to detail and the ability to troubleshoot complex issues efficient ly.•Customer Service: A commitment to delivering exceptional customer service and ensuring user satisfacti on.•Certifications: ITIL, MCSE, or other relevant certifications are a pl us. Working Conditi ons:•Work Environment: Office-based with occasional remote support as nee ded.•Hours: Full-time position; may require occasional after-hours or on-call supp ort.This revised job description focuses on the management of IT assets, the service desk, and troubleshooting related to desktop and operating system issues, aligning it more closely with the role you're aiming to def ine. Show more Show less