Information Technology Infrastructure Engineer

About the Role

This role is responsible for managing and supporting the organization’s IT infrastructure — ensuring its reliability, performance, and security in alignment with manufacturing operations. The incumbent will oversee servers, endpoints, storage systems, virtualization platforms, backups, patch management, IT security (non-network), and related tools.

Key Responsibilities

Infrastructure Management

• Install, configure, and maintain servers, storage, endpoints, VC, and other devices.
• Manage Windows/Linux servers, Active Directory, DNS, DHCP, File Server, and Group Policies.
• Implement and monitor backup solutions, disaster recovery, and patch management.
• Administer the Azure portal and review cloud logs & alerts.
• Handle endpoint management — desktops, laptops, printers, MDM, biometric devices, and UPS.
• Manage endpoint security tools (antivirus, device encryption, application control).
• Coordinate with vendors for hardware/software support and warranty claims.
• Support IT asset lifecycle management, documentation, and audits (ISO, internal controls).
• Monitor performance and uptime of critical IT systems and infrastructure.

Network & Security

• Basic understanding of VLANs, VPNs, and firewall rules.
• Conduct periodic security audits and vulnerability assessments.
• Ensure adherence to cybersecurity policies and standards.

Server & Storage Administration

• Manage physical and virtual servers (Windows/Linux).
• Administer storage systems (NAS/SAN) and backup environments.
• Maintain business continuity and disaster recovery plans.

Support & Troubleshooting

• Provide Level 2 technical support for infrastructure-related issues.
• Perform basic troubleshooting for SAP ERP.
• Document incidents, resolutions, and system changes.

Projects & Implementation

• Participate in infrastructure upgrades, expansion, and technology deployment (cloud, automation, IoT).
• Collaborate with cross-functional teams for IT-enabled initiatives.

Compliance & Documentation

• Maintain accurate system documentation, including diagrams, configurations, and procedures.
• Ensure compliance with ISO, ITIL, and other organizational standards.

Qualifications

• Diploma Engineer / BCA / B.Tech in Computer Science, IT, or related field.
• Certifications preferred: MCSA, ITIL, Windows Server, CompTIA Server+, Azure, or equivalent.
• Experience: 6–7 years in IT infrastructure management roles.

Required Skills

• Strong knowledge of Windows Server OS, Active Directory, and Group Policies.
• Understanding of cybersecurity practices and endpoint protection.
• Experience with virtualization platforms (Hyper-V / VMware).
• Familiarity with cloud platforms (Azure / AWS).
• Good analytical and problem-solving abilities.
• Ability to perform under pressure in a manufacturing environment.