IndusInd Bank | WALK-IN Drive For DBM @ Hyderabad-30-Dec

Indusind Bank

3 - 8 years

4 - 8 Lacs

hyderabad

Posted:1 week ago| Platform:

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Skills Required

portfolio management team handling cross selling branch operations acquisition sales audit compliance dbm relationship manager liability products sales key account manager casa sales branch handling customer acquisition branch banking operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Positions :

Walk-In date:30th Dec'2025 (10:30 AM to 5:30 PM)

Interview Venue:

Job Role :

Deputy Branch Manager (DBM):

Achieve set service delivery standards for the lobby evaluated through Customer satisfaction survey metrics
Meeting benchmark Mystery Shopping scores & branch Service score given by the PAQ service managers
Maintain lobby hygiene

Overall cleanliness of the lobby/customer area
Standard Look & Feel
Greeting norms in person/ over phone
Display of brochures/ RBI circulars as per requirement
Educating clients on NBD channels/new products & services
Dressing/grooming as per Banks laid down guidelines

Ensuring all complaints are resolved up to customer satisfaction within 3 days of lodgment by the CSE team
Welcome calling to be completed within 3 days TAT for the CSE team
Equal assignment of the WC interactions across all CSE
Cross-sell % to be at least at 30% on welcome calling by the CSE team
Ensuring high level of knowledge of processes and procedures is maintained for efficient and accurate handling of customer transactions.
Anticipating customer needs and offering tailored solutions thereby helping him stay ahead
Operations and Productivity

Eligibility Criteria :

Educational Qualification: Graduation and above
Experience: 3+ years experience into Banking sales, Customer Service, Preferably into portfolio management
Good interpersonal skills with a command on English and Local language

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