Independent Contractor - Jr. Operations Analyst

Jr. Operations Analyst

The Role and Mission…

We’re looking for a detail‑oriented Jr. Operations Analyst to support our Customer Success (CS) and Fulfillment teams. You’ll shadow day‑to‑day workflows to spot inefficiencies, turn raw feedback and operational data into clear insights for proposals, and help document, report, and sustain improvements. You’ll also assist with light software research and pilots—evaluating tools, coordinating initial purchase/onboarding, and handing off to team owners.
This is an entry‑level/early‑career role with a clear path to Operations Analyst.

Compensation: USD $10.00 / hour. Payments are made monthly.

Schedule: Full-time schedule, 40 hours per week. Regular and predictive attendance is required.

Boostability's Culture…

We want our "Boosters" to truly enjoy coming to work every day. Job fulfillment is important to us, as is having fun at work! At Boostability, it's all about people, not employees. People matter at Boostability. We are dedicated to a culture that respects, celebrates, and seeks out the uniqueness of every individual in an atmosphere where it’s safe to be you… Every. Single. Day! Every person has their own voice that deserves to be heard and included. Here, we appreciate the sound our people’s global voices make—from every corner of the world—and the harmony in our culture they create. Because here, you get to be you… all of you!

A Typical Day Might Include...

• Shadow & map workflows across CS and Fulfillment; document current‑state processes and pain points.
• Identify inefficiencies; propose low‑lift fixes and surface larger opportunities for the Operations Manager.
• Collect, clean, and organize data from multiple sources (e.g., team feedback, email/phone/contact data) for analysis and proposal prep.
• Prepare proposal datasets and simple analyses (tables, charts, trend summaries) for the Operations Manager’s review/submission.
• After proposals are submitted, maintain documentation and reporting (dashboards, run‑books, SOPs, recurring metrics).
• Software opportunity scouting: spot areas where integrations/automation could help CS/Fulfillment.
• Research, test, and vet software options; summarize findings and recommend a solution.
• Coordinate initial purchase and onboarding for approved tools; schedule trainings and ensure a clean handoff to the owning team.
• Take on basic reporting and ad‑hoc tasks to learn systems and accelerate toward Operations Analyst scope.

Our Ideal Candidate Has…

• 0–2 years in operations, CS ops, fulfillment/production ops, business analysis, or similar internship/experience.
• Comfortable shadowing teams and translating observations into documented steps and opportunities.
• Strong organization, note‑taking, and SOP documentation skills.
• Proficiency with spreadsheets (Google Sheets/Excel: filters, lookups, pivot tables) and basic data hygiene.
• Clear written/verbal communication; able to structure summaries for busy stakeholders.
• Curiosity to learn new systems; bias toward action and follow‑through.

Equipment Requirements:

As a contract worker, you will be required to provide your own equipment, including:

• A laptop or computer.
• A headset.
• A reliable internet connection.
• The following applications, installed on your laptop or computer: Zoom, Gmail, Google Chrome, and Talkdesk.

Other Requirements:

• Fluent in English (C1/C2 level proficiency) and proficient in writing and grammar.
• Exceptional online communication skills.
• The ability to articulate thoughts clearly and effectively.
• Quick learning capability, adaptability, and flexibility.
• A high level of integrity, autonomy, and self-motivation.
• Proficiency in Google Apps and Tools (IE: Gmail, Drive, etc.)
• Proficiency in Microsoft Word.
• Deadline-oriented.

Additional Notes:

• This is a contract position, so you will not be eligible for benefits.
• You must be able to work independently and manage your own time.
• You must be a citizen or permanent resident of Poland to be hired as a contractor in this role.

What does our interview process look like?

• Once you express interest, our Talent Acquisition team will review your credentials to see if this position is the best fit for your experience.
• Keep an eye on your email for an invitation to complete an English proficiency quiz, a video introduction, and an invite to connect with our team via Zoom.
• Pending those results, you can expect communication with a contract offer.

Job Type: Full-time

Pay: From ₹708.81 per hour

Expected hours: No more than 40 per week

Benefits:

• Work from home