Inbound Customer Service Representative

Urgent Hiring

Apply- rohita.robert@adecco.com

PhNo- 8951858328

Candidate Eligibility Criteria:-

• Education: Any Graduate
• Experience: Minimum 1 year in an Inbound Offshore Process(International Process exp)
• Communication: Minimum B2 level English communication skills (Voice evaluation assessment)
• Work Environment: Willingness to work in rotational night shifts within a 24/7 operations setup.

Compensation Range :-

• Min Range 4.60-4.80 for Agents with 1-2 Years of experience.

Max range 4.80 5.30 for Agents with more than 2 years experience

Job Responsibilities:

The Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries

• To perform varied activities and moderately complex administrative/operational/customer support assignments
• Perform computations
• Typically work on semi-routine assignments
• To address customer needs, which may include complex benefit questions, resolving issues, and educating members
• To record details of inquiries, comments or complaints, transactions, or interactions and take actions in accordance with them
• Escalate unresolved and pending customer grievances
• Make decisions primarily related to interpretation of area/department policy and determining methods for completing assignments
• To work within defined parameters to identify work expectations and quality standards, with some latitude over prioritization/timing, and works under minimal direction
• Follow standard policies and practices that allow for some opportunity for interpretation, deviation and/or independent discretion