Inbound Customer Service Representative

3 years

1 - 2 Lacs

Posted:7 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Inbound Customer Service Representative

Location: Panchkula ,Haryana

Company: Amar Pure Gold

Job Summary:

We are looking for a Customer Service Representative (Inbound) who will handle incoming calls and customer inquiries. The role involves resolving customer queries, providing product/service information, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Answer inbound calls in a professional and courteous manner.
  • Understand customer needs and provide accurate information.
  • Handle complaints and resolve issues within given timelines.
  • Record customer interactions and update CRM systems.
  • Coordinate with internal teams to ensure smooth customer service.
  • Maintain a positive, empathetic, and professional attitude towards customers.

Requirements:

  • Graduate/12th Pass with good communication skills.
  • 1–3 years of experience in customer service (preferably inbound process).
  • Good command over English and Hindi.
  • Basic computer knowledge (MS Office / CRM tools).
  • Problem-solving skills and patience in handling customer queries

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

Speak with the employer
+91 9875919891

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