Inbound Customer Service Representative

You are a courteous and dependable Inbound Customer Care Representative fluent in German, seeking to join the customer support team. Your genuine interest in helping others, strong communication skills, and prior experience in a customer-facing role will be valuable in providing timely and accurate information to German-speaking customers, ensuring a smooth and professional service experience. Key Responsibilities: - Handle incoming calls, emails, and chats from German-speaking customers with professionalism and empathy. - Provide accurate information on products, services, orders, and general inquiries. - Maintain clear and detailed records of customer interactions in the system. - Follow company procedures and guidelines to deliver consistent and high-quality service. - Strive to meet individual and team performance targets related to response time, resolution, and customer satisfaction. Requirements: - Fluency in German (C1/C2 level) and English (spoken and written) is required. - Prior experience in a customer service or call center role is preferred. - Strong communication, listening, and problem-solving skills. - Comfortable using CRM platforms and common workplace software. - A customer-focused mindset with the ability to stay calm under pressure. - Flexibility to work in a fast-paced environment and handle shifting priorities. Preferred Qualifications: - Education in Business, Communication, or related fields is a plus. - Experience supporting German-speaking markets or working in a multilingual team. The company offers health insurance, provident fund, day shift schedule, performance bonus, and yearly bonus. If you are interested in this opportunity, please contact Megha at megha@inteliv.in or +91-9306215279. The expected start date for this full-time position is 18/05/2025.,