Inbound Customer Service Representative

Job Description

We are seeking a courteous and dependable Inbound Customer Care Representative who is fluent in German to join our customer support team. The ideal candidate will have a genuine interest in helping others, strong communication skills, and prior experience in a customer-facing role. You will be responsible for assisting our German-speaking customers by providing timely and accurate information and ensuring a smooth and professional service experience. Key Responsibilities: Handle incoming calls, emails, and chats from German-speaking customers with professionalism and empathy. Provide accurate information on products, services, orders, and general inquiries. Maintain clear and detailed records of customer interactions in the system. Follow company procedures and guidelines to deliver consistent and high-quality service. Strive to meet individual and team performance targets related to response time, resolution, and customer satisfaction. Requirements: Fluency in German (C1/C2 level) and English (spoken and written) is required. Prior experience in a customer service or call center role is preferred. Strong communication, listening, and problem-solving skills. Comfortable using CRM platforms and common workplace software. A customer-focused mindset with the ability to stay calm under pressure. Flexibility to work in a fast-paced environment and handle shifting priorities. Preferred Qualifications: Education in Business, Communication, or related fields is a plus. Experience supporting German-speaking markets or working in a multilingual team. Contact : megha@inteliv.in or +91-9306215279 Job Type: Full-time Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Application Question(s): How many years of experience do you have? Education: Bachelor's (Preferred) License/Certification: German Language Certification (Required) Shift availability: Day Shift (Required) Night Shift (Required) Work Location: In person Speak with the employer +91 9306215279 Expected Start Date: 18/05/2025