Inbound Customer Service Representative

0 - 3 years

2 - 4 Lacs

Posted:Just now| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Job Title:

  • Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons.
  • Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols.
  • Demonstrate active listening and adapt communication style based on the customers tone, cultural context, and emotional state.

Skills Needed:

  • Bachelors Degrees/Diploma in a relevant field or equivalent experience.
  • Proficient in English (verbal and written) must meet proficiency scale requirements.
  • Strong customer service skills, demonstrated through interviews and role play evaluations.
    Please share your resume

sanjana.b2@unifycx.com

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