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City Union Bank
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Inbound Customer Service Representative

Inbound Customer Service Representative

City Union Bank

0 - 3 years

|

3 - 5 Lacs

Posted:-1 days ago| Platform:

Apply

Skills Required

inbound process inbound customer service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Answer inbound customer calls and assist with queries related to accounts, cards, loans, digital banking, and other services.
Provide accurate information and resolve customer issues within defined guidelines.
Escalate unresolved issues to the appropriate department or supervisor.
Document call details, customer concerns, and resolutions in the system.
Follow call quality standards, scripts, and compliance requirements.
Maintain a positive, polite, and professional tone during all interactions.
Meet daily/weekly performance targets such as call handling time, quality scores, and customer satisfaction.

Required Skills & Competencies

Good verbal communication skills in
English, Tamil
and at least
one regional language (Kannada / Telugu / Hindi,
any one or more).
Active listening and customer-handling skills.
Ability to remain calm and positive while handling customer concerns.
Basic computer knowledge and ability to use call center systems.
Willingness to work in rotational shifts and weekly Offs.
Customer-focused attitude and eagerness to learn.

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City Union Bank

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