Inbound Customer Service Representative

Job Description: As an Inbound Customer Service Representative at Avalanche High-Tech Enterprise, located on-site in Pune, your role will involve handling incoming customer inquiries, providing support and solutions, ensuring customer satisfaction, and maintaining high-quality customer service standards. You will be responsible for responding to customer queries via phone or email, troubleshooting issues, and assisting customers in navigating our IT services and products. Key Responsibilities: - Handle incoming customer inquiries - Provide support and solutions to customers - Ensure customer satisfaction - Maintain high-quality customer service standards - Respond to customer queries via phone or email - Troubleshoot issues - Assist customers in navigating IT services and products Qualifications: - Experience in Customer Service, Customer Support, and Customer Satisfaction - Strong skills in ensuring positive Customer Experience - Excellent communication and interpersonal skills - Ability to work effectively on-site in Pune - Problem-solving and analytical abilities - Prior experience in the IT industry is an advantage - High school diploma or equivalent required; a degree in a related field is a plus,