E-Commerce Specialist

Job Summary:

We are seeking a detail-oriented and results-driven E-Commerce Specialist to support and optimize our online sales channels. The ideal candidate will manage product listings, monitor online performance, coordinate promotions, and ensure a seamless digital customer experience. This role is key to driving growth through effective digital merchandising, analytics, and coordination with marketing and fulfilment teams.

Key Responsibilities:

Product & Website Management:

1. Manage and update product listings across eCommerce platforms (e.g., Shopify, Amazon, Flipkart, JioMart).

2. Ensure product content is accurate, engaging, and SEO-optimized (titles, descriptions, images, specifications).

3. Monitor inventory levels and coordinate with supply chain/logistics for product availability.

Sales & Campaign Execution:

1. Support the implementation of promotional campaigns, discounts, and product launches.

2. Coordinate with marketing teams to align campaigns across email, social media, and paid ads.

3. Assist with merchandising strategies to increase conversions and average order value.

Analytics & Reporting:

1. Track key performance metrics (traffic, sales, conversion, bounce rate, etc.).

2. Generate weekly/monthly performance reports using tools like Google Analytics, Excel, or eCommerce dashboards.

3. Provide actionable insights to improve product performance and user experience.

Customer Experience Support:

1. Ensure a smooth and intuitive online shopping experience from search to checkout.

2. Monitor customer reviews and questions on platforms and escalate issues when needed.

3. Collaborate with customer service to address recurring pain points or product inquiries.

Marketplace Optimization:

1. Manage seller dashboards and listings on third-party platforms (e.g., Amazon, JioMart, Flipkart).

2. Ensure compliance with platform guidelines and optimize listings for visibility and ranking.

3. Handle order tracking, returns, and performance metrics within marketplace systems.

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Benefits:

• Food provided

Application Question(s):

• Please share your relevant number of years of experience as an E-commerce Specialist.

Work Location: In person