IN_RBIN_PS/QMM1-BidP1_Senior Engineer

The purpose of this position is to implement customers requirements (in house & extended workbench) & monitor in house product quality to make faster response in resolving Q issues without affecting customer line (end & plant to plant)

Customer Management:

• Evaluation and implementation of customer specific requirements, coordinate for customer visits and audits
  Conduct Part handling analysis and product trainings to customer/ QRE

Claim Management:

• Process customer claims as per BBM guidelines as a methodological expert to establish root cause and close loop actions, reverse logistics with supply chain
  
  Coordinate for parts (FOC), manpower & approvals for containment actions for complaints, blocking and releasing of pumps and update progress in IQIS/customer portals
  

Product / Process Audit:

• Ensure product and process quality as per defined SOP in plant
  
  Regular check and release of blocked parts for production
  

Change Management & Q improvements

• Participate during various change management events (QG gates, safe launch, Concession & ECR, RAS & trial order approval, PSW/FMEA like walk, plant to plant transfer) as per defined frequency
  
  Conduct HEP, Shainin, CIP logistics improvement projects as per customer need
  

Methods Expertise:

• Problem solving (8D methodology)

• Coaching & support for Shainin projects within plant and other plants and involve all stake holders to implement actions (R&D, manufacturing, suppliers, purchase etc.

MIS & Escalaton

• Escalate and inform to management in case of high risk (customer portal, containment, audit findings & trend, blocked parts etc)
  
  Prepare & release the status of KPI & KPR to P/QMM at regular intervals & meetings
  

Team management

• Coordinating for shift supervision & alert in case of resource risks.

Extended Workbench:

• Visit & conduct line walk as per defined SOP at extended workbenches and close loop with action

Other requirements:

• Evaluation and implementation of customer specific requirements, co-ordinate for customer visits and audits
• Conduct Part handling analysis and product trainings to customer/ QRE
• Initiate field visit and action plans, management of PDI personnel at customer premises & support in settling of payments
• Co-coordinating for detail investigation at R&D for optimization projects
• Process customer claims as per BBM guidelines as a methodological expert to establish root cause and close loop actions, reverse logistics with supply chain
• Coordinate for parts (FOC), manpower & approvals for containment actions for complaints, blocking and releasing of products, update progress in IQIS/customer portals
• Ensuring product and process quality as per defined SOP in plant
• Regular check and release of blocked parts for production.
• Ensure SOP of the release process and concessions in case of deviation
• Participate during various change management events (QG gates, safe launch, Concession & ECR, RAS & trial order approval, PSW/FMEA like walk, plant to plant transfer) as per defined frequency.
• Conduct HEP, Shainin, CIP logistics improvement projects as per customer needs
• Escalate and inform to management in case of high risk (customer portal, containment, audit findings & trend, blocked parts etc).
• Prepare & release the status of KPI & KPR to P/QMM at regular intervals & meetings
• Visit & conduct line walk as per defined SOP at extended workbenches and close loop with action.
• Handling of transfer project and review of quality gates. Interaction with IPN plants on projects, Q topics.Qualifications

Bachelors degree in engineering Mechanical, Automotive.

5+ years of relevant work experience in Quality / Manufacturing (assembly & component manufacturing)

OEM & customer / Service topic handling, result driven & customer orientation

Competent in product and process knowledge, Preventive Q Methods, product liability & compliance

Competent in problem solving methods (8D, 5W, Six Sigma / Shainin)

Competent analytical skills, structured working method

Competent in communication and presentation skills, regional local language based on customer location