IN_RBIN_PS/QMM1-BidP1_Senior Engineer

The purpose of this position is to implement customer's requirements (in house & extended workbench) & monitor in house product quality to make faster response in resolving Q issues without affecting customer line (end & plant toplant)

Customer Management:

• Evaluation and implementation of customer specific requirements, coordinate for customer visits and audits
  Conduct Part handling analysis and product trainings to customer/ QRE Initiate field visit and action plans, management of PDI personnel at customer premises & support in settling of payments Co-ordinating for detail investigation at R&D for optimization projectsOEM & customer / Service topic handling, result driven & customer orientation.

Claim Management:

• Process customer claims as per BBM guidelines as a methodological expert to establish root cause and close loop actions, reverse logistics with supply chain
  Coordinate for parts (FOC), manpower & approvals for containment actions for complaints, blocking and releasing of pumps and update progress in IQIS/customer portals

Product / Process Audit:

• Ensure product and process quality as per defined SOP in plant
  Regular check and release of blocked parts for production Ensure SOP of the release process and concessions in case of deviation.

Change Management & Qimprovements

• Participate during various change management events (QG gates, safe launch, Concession & ECR, RAS & trial order approval, PSW/FMEA like walk, plant to plant transfer) as per defined frequency
  Conduct HEP, Shainin, CIP logistics improvement projects as per customer need

Methods Expertise:

• Problem solving (8D methodology)

• Coaching & support for Shainin projects within plant and other plants and involve all stake holders to implement actions (R&D, manufacturing, suppliers, purchase etc.

MIS & Escalaton

• Escalate and inform to management in case of high risk (customer portal, containment, audit findings & trend, blocked parts etc)
  Prepare & release the status of KPI & KPR to P/QMM at regular intervals & meetings

Team management

• Coordinating for shift supervision & alert in case of resourcerisks.

Extended Workbench:

• Visit & conduct line walk as per defined SOP at extendedworkbenches and close loop with action

Other requirements:

• Evaluation and implementation of customer specific requirements, co-ordinate for customer visits and audits
• Conduct Part handling analysis and product trainings to customer/ QRE
• Initiate field visit and action plans, management of PDI personnel at customer premises & support in settling of payments
• Co-coordinating for detail investigation at R&D for optimization projects
• Process customer claims as per BBM guidelines as a methodological expert to establish root cause and close loop actions, reverse logistics with supply chain
• Coordinate for parts (FOC), manpower & approvals for containment actions for complaints, blocking and releasing of products, update progress in IQIS/customer portals
• Ensuring product and process quality as per defined SOP in plant
• Regular check and release of blocked parts for production.
• Ensure SOP of the release process and concessions in case of deviation
• Participate during various change management events (QG gates, safe launch, Concession & ECR, RAS & trial order approval, PSW/FMEA like walk, plant to plant transfer) as per defined frequency.
• Conduct HEP, Shainin, CIP logistics improvement projects as per customer needs
• Escalate and inform to management in case of high risk (customer portal, containment, audit findings & trend, blocked parts etc).
• Prepare & release the status of KPI & KPR to P/QMM at regular intervals & meetings
• Visit & conduct line walk as per defined SOP at extended workbenches and close loop with action.
• Handling of transfer project and review of quality gates. Interaction with IPN plants on projects, Q topics.

Qualifications

Bachelors degree in engineering Mechanical, Automotive.

5+ years of relevant work experience in Quality / Manufacturing (assembly & component manufacturing)
. OEM & customer / Service topic handling, result driven & customer orientation

. Competent in product and process knowledge, Preventive Q Methods, product liability & compliance
. Competent in problem solving methods (8D, 5W, Six Sigma / Shainin) . Competent technical knowledge of products & processes . Proficient in customer portals & requirements (IATF etc) AIAG manuals

. Competent analytical skills, structured working method
. Competent in communication and presentation skills, regional local language based on customer location . Competent in negotiation and persuasive