Implementation Specialist

What will your role look like

• Understand client demands, develop project plans, and ensure implementations are completed on time, within budget, and aligned with expectations.
• Administer day-to-day workflow for all implementation processes and provide technical support to internal teams.
• Coordinate with cross-functional teams to resolve issues, recommend changes, and support product evaluations.
• Collaborate with system integration teams and ensure full compliance with client requirements while providing appropriate client training.
• Maintain project plans, track progress, and work closely with stakeholders throughout the implementation lifecycle.
• Review and manage scope, defects, and change requests while assessing their implications on timelines, quality, cost, and risk.
• Ensure adherence to enterprise processes and contribute to process improvement and regulatory compliance.

Why you will love this role

• Opportunity to work closely with Medical Services Business Line, Digital IT, Product & Solutions, Architecture, Information Security, and global shared services teams.
• Play a key role as a trusted IT advisor for MS Enterprise Applications.
• Engage in diverse projects involving HIS/EMR implementations and digital initiatives.
• Work in an international and multicultural environment with broad exposure to global teams.
• Ownership-driven role offering autonomy, decision-making influence, and collaboration with senior stakeholders.

We would like you to bring along

• Strong understanding of medical services.
• Experience in HIS/EMR implementations.
• Full project lifecycle experience with a proven track record of delivering projects on time and within budget.
• Strong analytical skills with excellent organizational capability.
• Ability to motivate teams to meet tight deadlines and work independently in fast-paced environments.
• Strong communication, interpersonal, and documentation skills.
• Ability to align technical requirements with business needs and influence key decisions.
• Experience in conducting trainings and collaborating within large organizations.
• Sense of ownership, urgency, and self-motivation.
• Strong business acumen with the ability to convert business requirements into solutions.
• Ability to simplify technical concepts into business language.
• Team player with the ability to build and maintain strong stakeholder relationships.
• Ability to create clear functional documentation and review deliverables.

Good to have skills

• Comfort working in multicultural environments with excellent English communication skills.
• Experience with clinical systems and digital initiatives.
• Project management experience working with internal and offshore development teams for delivery and post-production support.
• Experience in Agile methodology, JIRA, and Confluence.
• Experience working in a matrix reporting structure within multinational corporations.
• Bachelors degree in business, logistics, or engineering.
• Postgraduate qualification in Project Management (Prince2/PMI) preferred.
• French proficiency preferred.
• Travel Requirements-Moderate travel (approx. 25%).