Implementation Specialist in Bangalore

Key Responsibilities Client-site implementation: Visit client locations across Bengaluru and other cities to implement Klockmate’s mobile and web application successfully Ensure proper configuration, setup, and user access as per client requirements Be the primary point of contact for on-site installation and system setup Training & support: Conduct training sessions for both admin users and end-users, covering app features, functionalities, and best practices Ensure users are confident and independent in using the system Maintain regular communication with admin users for ongoing support, clarifications, and feedback Troubleshooting & issue resolution: Act as the first point of contact for clients to resolve technical issues during or after implementation Escalate complex issues to the implementation manager and ensure timely resolution by coordinating with internal teams Remote demonstrations & support: Conduct product demonstrations and training via video conference when in-person visits are not feasible Ensure effective communication, user engagement, and clear explanation of system features during virtual sessions Reporting & documentation: Maintain daily activity logs detailing client visits, implementation status, and issues addressed Submit weekly and monthly reports summarizing work progress, client feedback, and pending tasks to the implementation manager Ensure reports are accurate, complete, and submitted on time Travel & logistics: Be willing to travel across Bengaluru and other cities for client implementations Fuel expenses for in-city travel will be reimbursed for official work Outstation travel expenses (transportation, accommodation, food) will be reimbursed as per company policy Must have a bike for client visits within the city General Responsibilities Maintain a professional and client-focused approach at all times Be proactive in identifying process improvements to enhance implementation quality and client satisfaction Uphold the company’s reputation by delivering high-quality service and ensuring client satisfaction About Company: Klockmate is a cutting-edge mobile app transforming HR management for businesses. With features like geo-fenced, face-recognition attendance, leave management, shift scheduling, automated payroll, payslip generation, and real-time reports, Klockmate streamlines workforce operations. Trusted by over 70,000 users, including government organizations, it helps businesses improve punctuality, productivity, and compliance. Klockmate is the ideal choice for companies aiming for operational excellence and seamless workforce management. Show more Show less