Implementation Manager-TRANSACTION BANKING-BSG

Job Description

Job Description The role is part of Transacting Banking(GTS) team engaging with various business stakeholders in providing the digital solutions to corporate through various Online banking platforms/digital channels _____________________________________________________________________________________ SECTION I : KEY RESPONSIBILITIES/ ACCOUNTABILITIES Strategic/Managerial Responsibilities Good knowledge of payments modes like RTGS / NEFT / IMPS /UPI/ Fund Transfers and collections modes like NACH / UPI / BBPS / virtual accounts Should be well versed with electronic channels like Net Banking / Web Services Responsible for driving/managing the online banking platforms Program management and management reporting Core Responsibilities Identify customer needs for products enhancement / deal solutioning, Effective project management skills, with rigorous tracking and following up with sales for success of project. Publishing reports etc Interface with technology team to identify opportunities to migrate knowledge / systems / processes. Work with IT/ BSG / Operations towards implementing a deal Work with PSM in making effective pitches to customers Ensure effective implementation of new initiatives and perform UAT(User acceptance testing) before product/new feature launch Collaborate with internal and external stakeholders to achieve target project implementation TaTs Conduct training and education program for internal support units and customers Provide advice and guidance for Online Banking services as a subject matter expert Drive the development of projects, develop detailed project development plan & BRDs, track and monitor project progress Self-Management Responsibilities Maintaining up to date knowledge of developments in the market, competitor activities, etc. in implementation space Acting as an efficient conduit between Product, Sales, technology and Operations Working with all the relevant stake holders, viz., IT / Operations teams and ensuring timely delivery of products / solutions Creation and maintenance of repository of necessary implemented projects, documents, demos and other collaterals for easy access and self help for sales force Tracking performance through analytics and monthly dashboards for better sales management Support/Handle sales, relationship queries for quick activation and conversions SECTION II: KEY INTERACTIONS Key Internal Interactions Trainings to internal stake holders, demos of various products Coordination amongst all stake holders as may be need. (Eg. Setting up new process etc..) Key External Interactions Deal solutioning discussions with Customers / vendors / tech partners etc.. Product Demos to customer Meetings with high profile customers for product pitch SECTION III: KNOWLEDGE & EXPERIENCE KNOWLEDGE Minimum Qualifications Graduate from a leading university Language Skills Proficient in English writing and communication EXPERIENCE Years of Experience: At least 2 years of relevant experience in CMS Payments space Nature of Experience Proven working experience in project management in the banking and information technology sector Solid banking background with understanding and/or hands-on experience in digital banking projects or banking products Knowledge of CMS products, regulatory and compliance policies would be an added advantage Excellent knowledge of excel. SECTION IV: COMPETENCIES & KEY PERFORMANCE INDICATORS BEHAVIORAL COMPETENCIES Core Competencies Project Management Ability to manage multiple projects Excellent client-facing and internal communication skills Able to work independently, organized, creative and attentive to details Banking background Solid banking background with understanding and/or hands-on experience in digital banking projects or banking products Experience - 2 to 5 years