Implementation Consultant

About Harri:

Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management, and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception, and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand.

If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family.

Who you are:

As an Implementation Consultant, you will be responsible for implementing Harri Products. Our clients are restaurants, restaurant groups, hotels and service retail, so having a solid understanding and appreciation for the hospitality and service industry is key!

You are a strategic thinker and a proactive problem solver, with a proven track record of getting things done. Resourceful and self-sufficient, you thrive in fast-paced environments and take initiative without needing direction. Your focus on both client and employee success drives you to create exceptional experiences that set the industry standard.

In addition to sound technical knowledge, you must possess exceptional analytical, communication, and customer service skills. To excel in this role, you are naturally curious, solution-oriented, and committed to delivering client-driven results.

Key Responsibilities:

• Take overall end-to-end responsibility and project manage the client deployment and implementations
• Be the single point of contact for the project team during the deployment/ implementation process.
• Ensure the implementation process is followed (Pre-assessment through to post-implementation stage).
• Ensure all project members are aware of their roles & responsibilities and leads weekly project calls, including agenda and call notes, with clear actions and responsibilities.
• Ensure the project remains on track, all tasks completed within deadline.
• Update Project Plan and Opportunity Plan accordingly.
• Accurate and timely updates of Salesforce and Weekly Status Report.
• Proactively manage project risk assessment and management including clear and timely escalations as required for support and resolution.
• Provide input for communication strategy to Sales/CSM for review with customers.
• Coordinate technical setups with technical teams and telephony departments.
• Conduct post implementation meetings and handover to CSM.
• Share ideas to improve implementation procedures/timelines
• Track progress against plan, identify changes to scope or resources and communicate these changes to stakeholders

Experience & Skills:

• Strong project management and analytical skills.
• Ability to lead client meetings and produce presentations.
• Confident and persuasive.
• Commercial awareness and strong relationship building skills.
• Ability to work independently whilst contributing to the overall team objectives.
• Capacity to work virtually
• Ability to drive change in the face of possible resistance.
• Excellent written and oral communication
• Effective time management, multi-tasking, and prioritisation skills.
• Previous experience with any of our systems/tools is a plus (Jira, Tableau, Zen Desk, Confluence, Hive, Google Drive, Google Slides, Gong, Zoom, Customer.io, Canny, Omnivore.io, Trello, Airtable, Gainsight, Whimsical, Miro, and Salesforce)
• Bachelor's degree in business or related field

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  Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.