Implementation Consultant

What You''ll Be Doing:

• Building and maintaining customer relationships throughout consulting engagements
• Successfully leading and managing projects from inception to conclusion
• Helping design and implement Raisers Edge NXT with collaboration from customers through customer-facing meetings and sessions
• Providing expert advice and consultation on Raiser''s Edge NXT to non-profit organizations
• Assisting with database quality testing and documentation
• Collaborating with other team members to deliver high-quality services and support to clients
• Keeping up with fast-paced product releases and incorporating them into implementations to ensure customers are always using the latest features and functionalities
• Meeting required billable and on task utilization targets and customer satisfaction scores
• Maintaining internal systems for time tracking, project management, and documentation

Required Experience and Skills:

• Strong knowledge of non-profit organizations and their unique needs based on experience in a consultative or non-profit environment
• At least 2-3 years experience with strategic CRM or equivalent consulting, Raisers Edge NXT preferred
• Proven ability to manage multiple projects, meet utilization requirements and stay within budgets
• Experience with Microsoft Outlook, Teams, Excel, Word, and PowerPoint
• Strong problem-solving skills
• Comfortable and adept at public speaking
• Exceptional interpersonal skills and ability to work collaboratively with all levels of staff and volunteers
• Outstanding organizational skills and ability to manage multiple tasks simultaneously
• Advanced written and verbal English communication skills
• BS/BA degree or equivalent experience
• Ability to work US business hours (generally 9:00 AM EST 5:00 PM EST) and be customer-facing during these times

Job Competencies:

• Interpersonal & Relationship Skills
• Leadership
• Problem Solving
• Detail Oriented
• Self-starter
• Adaptability & Flexibility
• Innovation & Creativity
• Drive and Passion for Technology
• Results Focused
• Customer Focus
• Advanced level written and spoken English