About Harri: harri is the frontline employee experience platform built for companies who have service at the heart of their business. The solution is built on the notion that the customer experience will never exceed the employee experience. The Harri suite of talent attraction, workforce management and employee engagement technologies enable organizations to attract, manage, engage and retain the best talent for their business. Hospitality is in our DNA, with most of our global team having front line and management restaurant experience - we are changing the landscape of our industry and frontline workers technology. We need the very best and brightest to join us on this mission to disrupt the market as it stands today. Based in NYC, Harri has global offices in the UK, Palestine and India and has been awarded: Top 50 Startup by LinkedIn, Best Enterprise Solution for HR/Workforce by HR Tech Awards & NYC Best Tech Startup for the Tech in Motion Events Timmy Awards. If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family. Who you are: We are seeking an experienced Lead Backend Engineer.. In this role, you will lead and mentor a team of engineers technical leadership, and Collaborate effectively with cross-functional teams, including product managers, frontend engineers, and QA, to define, develop, and deploy new features and enhancements. Position description The Lead Backend Engineer is responsible for designing, implementing, and maintaining scalable and efficient backend systems with a focus on performance, security, and reliability. The role requires expertise in Python, Django, databases (SQL & NoSQL), API development, and cloud services (AWS). Role and Responsibilities Duties and responsibilities for a Lead Backend Engineer position in our India team include, but are not limited to: Write clean, modular, reusable, testable, and well-documented code that adheres to our coding standards and promotes maintainability. Proficient in writing unit tests and performing integration testing to ensure code reliability, maintainability, and seamless interaction between components Troubleshoot and debug complex production issues, identifying root causes and implementing effective solutions in a timely manner. Design, implement, and maintain scalable, efficient, and secure backend systems, with a focus on performance and reliability for our global user base. Maintain alignment with HARRI’s global team(s) coding and design standards, ensuring consistency and interoperability. Demonstrate the ability to deliver high-quality work within agreed timelines. Proactively identify and implement optimizations to enhance system performance, ensuring high availability and responsiveness under varying loads. Architect and implement robust security structures and design efficient and scalable data storage solutions. Lead and mentor a team of engineers by providing technical guidance and support, including managing day-to-day activities, task assignments and deliverables. Take ownership of team deliverables, ensuring high quality and timely execution. Participate actively in the team expansion efforts, including sourcing, screening, and interviewing potential engineer candidates. Contribute to the onboarding and orientation of new team members. Provide regular progress updates to your line manager, highlighting achievements against established goals and key performance indicators (KPIs), challenges encountered, and potential roadblocks that may impact timelines or objectives. Collaborate effectively with cross-functional teams, including product managers, frontend engineers, and QA, to define, develop, and deploy new features and enhancements. Actively participate in knowledge sharing sessions, code reviews, and other team activities to foster a strong collaborative culture and contribute to the growth of team members. Stay current with relevant backend technologies, tools, and trends. Propose and drive the adoption of beneficial innovations, including AI. Qualifications: Bachelor's or Master's degree in Computer Science or a related field. Strong knowledge of relational databases and SQL, including: Proficiency in database design principles and best practices. Demonstrated ability to write and optimize complex SQL queries and stored procedures. Experience with NoSQL databases like DynamoDB or MongoDB is highly desirable. Experience in Python development Experience with Python web frameworks, specifically Django. Experience with Python Object-Relational Mappers (ORMs) such as Django ORM and SQLAlchemy. Excellent grasp of data structures, algorithms, and Object-Oriented Programming (OOP) principles. Proven experience in designing and implementing RESTful APIs, Graph, gRPC and Sockets. Proficient with Git for version control and collaborative development workflows especially GitHub. Hands-on experience with AI tools, IDEs, prompts, and protocols such as Cursor, Copilot agent mode with VSCode, Pycharm Copilot, MCP servers, and Copilot on Github.com Exceptional problem-solving and analytical abilities, with a proactive approach to identifying and resolving issues. Solid understanding of the Software Development Life Cycle (SDLC) and agile methodologies. Experience working effectively in Agile development environments (e.g., Scrum, Kanban), including SAFe. Familiarity with JIRA tracking and project management tools, including defect lifecycle management. Knowledge of shell scripting (e.g., bash) is a plus. Experience with Service-Oriented Architecture (SOA) and microservices architectural patterns and best practices is a significant plus. Practical experience working with Amazon Web Services (AWS) and its core services. Experience with Continuous Integration/Continuous Deployment (CI/CD) tools and pipelines. Demonstrated experience in leading and mentoring software engineers. Experience in the hiring process, including sourcing and interviewing candidates. Excellent verbal and written English communication skills, with the ability to articulate technical concepts clearly and concisely. Strong interpersonal and collaboration skills, with a proven ability to work effectively within a team. Skills Django ORM problem solving communication skills Python Django SQLAlchemy Show more Show less

About Harri: harri is the frontline employee experience platform built for companies who have service at the heart of their business The solution is built on the notion that the customer experience will never exceed the employee experience The Harri suite of talent attraction, workforce management and employee engagement technologies enable organizations to attract, manage, engage and retain the best talent for their business Hospitality is in our DNA, with most of our global team having front line and management restaurant experience we are changing the landscape of our industry and frontline workers technology We need the very best and brightest to join us on this mission to disrupt the market as it stands today Based in NYC, Harri has global offices in the UK, Palestine and India and has been awarded: Top 50 Startup by LinkedIn, Best Enterprise Solution for HR/Workforce by HR Tech Awards & NYC Best Tech Startup for the Tech in Motion Events Timmy Awards If youre a builder, or problem solver, and love the fast pace of a startup, its time to meet the Harri family Who you are: We are seeking an experienced Lead Backend Engineer In this role, you will lead and mentor a team of engineers technical leadership, and Collaborate effectively with cross-functional teams, including product managers, frontend engineers, and QA, to define, develop, and deploy new features and enhancements Position description The Lead Backend Engineer is responsible for designing, implementing, and maintaining scalable and efficient backend systems with a focus on performance, security, and reliability The role requires expertise in Python, Django, databases (SQL & NoSQL), API development, and cloud services (AWS) Role and Responsibilities Duties and responsibilities for a Lead Backend Engineer position in our India team include, but are not limited to: Write clean, modular, reusable, testable, and well-documented code that adheres to our coding standards and promotes maintainability Proficient in writing unit tests and performing integration testing to ensure code reliability, maintainability, and seamless interaction between components Troubleshoot and debug complex production issues, identifying root causes and implementing effective solutions in a timely manner Design, implement, and maintain scalable, efficient, and secure backend systems, with a focus on performance and reliability for our global user base Maintain alignment with HARRIs global team(s) coding and design standards, ensuring consistency and interoperability Demonstrate the ability to deliver high-quality work within agreed timelines Proactively identify and implement optimizations to enhance system performance, ensuring high availability and responsiveness under varying loads Architect and implement robust security structures and design efficient and scalable data storage solutions Lead and mentor a team of engineers by providing technical guidance and support, including managing day-to-day activities, task assignments and deliverables Take ownership of team deliverables, ensuring high quality and timely execution Participate actively in the team expansion efforts, including sourcing, screening, and interviewing potential engineer candidates Contribute to the onboarding and orientation of new team members Provide regular progress updates to your line manager, highlighting achievements against established goals and key performance indicators (KPIs), challenges encountered, and potential roadblocks that may impact timelines or objectives Collaborate effectively with cross-functional teams, including product managers, frontend engineers, and QA, to define, develop, and deploy new features and enhancements Actively participate in knowledge sharing sessions, code reviews, and other team activities to foster a strong collaborative culture and contribute to the growth of team members Stay current with relevant backend technologies, tools, and trends Propose and drive the adoption of beneficial innovations, including AI Qualifications: Bachelor's or Master's degree in Computer Science or a related field Strong knowledge of relational databases and SQL, including: Proficiency in database design principles and best practices Demonstrated ability to write and optimize complex SQL queries and stored procedures Experience with NoSQL databases like DynamoDB or MongoDB is highly desirable Experience in Python development Experience with Python web frameworks, specifically Django Experience with Python Object-Relational Mappers (ORMs) such as Django ORM and SQLAlchemy Excellent grasp of data structures, algorithms, and Object-Oriented Programming (OOP) principles Proven experience in designing and implementing RESTful APIs, Graph, gRPC and Sockets Proficient with Git for version control and collaborative development workflows especially GitHub Hands-on experience with AI tools, IDEs, prompts, and protocols such as Cursor, Copilot agent mode with VSCode, Pycharm Copilot, MCP servers, and Copilot on Github com Exceptional problem-solving and analytical abilities, with a proactive approach to identifying and resolving issues Solid understanding of the Software Development Life Cycle (SDLC) and agile methodologies Experience working effectively in Agile development environments (e g-, Scrum, Kanban), including SAFe Familiarity with JIRA tracking and project management tools, including defect lifecycle management Knowledge of shell scripting (e g-, bash) is a plus Experience with Service-Oriented Architecture (SOA) and microservices architectural patterns and best practices is a significant plus Practical experience working with Amazon Web Services (AWS) and its core services Experience with Continuous Integration/Continuous Deployment (CI/CD) tools and pipelines Demonstrated experience in leading and mentoring software engineers Experience in the hiring process, including sourcing and interviewing candidates Excellent verbal and written English communication skills, with the ability to articulate technical concepts clearly and concisely Strong interpersonal and collaboration skills, with a proven ability to work effectively within a team Skills Django ORM problem solving communication skills Python Django SQLAlchemy Show more Show less

We are seeking an experienced Lead Backend Engineer.. In this role, you will lead and mentor a team of engineers technical leadership, and Collaborate effectively with cross-functional teams, including product managers, frontend engineers, and QA, to define, develop, and deploy new features and enhancements. Position description The Lead Backend Engineer is responsible for designing, implementing, and maintaining scalable and efficient backend systems with a focus on performance, security, and reliability. The role requires expertise in Python, Django, databases (SQL NoSQL), API development, and cloud services (AWS). Role and Responsibilities Write clean, modular, reusable, testable, and well-documented code that adheres to our coding standards and promotes maintainability. Proficient in writing unit tests and performing integration testing to ensure code reliability, maintainability, and seamless interaction between components Troubleshoot and debug complex production issues, identifying root causes and implementing effective solutions in a timely manner. Design, implement, and maintain scalable, efficient, and secure backend systems, with a focus on performance and reliability for our global user base. Maintain alignment with HARRIs global team(s) coding and design standards, ensuring consistency and interoperability. Demonstrate the ability to deliver high-quality work within agreed timelines. Proactively identify and implement optimizations to enhance system performance, ensuring high availability and responsiveness under varying loads. Architect and implement robust security structures and design efficient and scalable data storage solutions. Lead and mentor a team of engineers by providing technical guidance and support, including managing day-to-day activities, task assignments and deliverables. Take ownership of team deliverables, ensuring high quality and timely execution. Participate actively in the team expansion efforts, including sourcing, screening, and interviewing potential engineer candidates. Contribute to the onboarding and orientation of new team members. Provide regular progress updates to your line manager, highlighting achievements against established goals and key performance indicators (KPIs), challenges encountered, and potential roadblocks that may impact timelines or objectives. Collaborate effectively with cross-functional teams, including product managers, frontend engineers, and QA, to define, develop, and deploy new features and enhancements. Actively participate in knowledge sharing sessions, code reviews, and other team activities to foster a strong collaborative culture and contribute to the growth of team members. Stay current with relevant backend technologies, tools, and trends. Propose and drive the adoption of beneficial innovations, including AI. Qualifications: Bachelor's or Master's degree in Computer Science or a related field. Strong knowledge of relational databases and SQL, including: Proficiency in database design principles and best practices. Demonstrated ability to write and optimize complex SQL queries and stored procedures. Experience with NoSQL databases like DynamoDB or MongoDB is highly desirable. Experience in Python development Experience with Python web frameworks, specifically Django. Experience with Python Object-Relational Mappers (ORMs) such as Django ORM and SQLAlchemy. Excellent grasp of data structures, algorithms, and Object-Oriented Programming (OOP) principles. Proven experience in designing and implementing RESTful APIs, Graph, gRPC and Sockets. Proficient with Git for version control and collaborative development workflows especially GitHub . Hands-on experience with AI tools, IDEs, prompts, and protocols such as Cursor, Copilot agent mode with VSCode, Pycharm Copilot, MCP servers, and Copilot on Github.com Exceptional problem-solving and analytical abilities, with a proactive approach to identifying and resolving issues. Solid understanding of the Software Development Life Cycle (SDLC) and agile methodologies. Experience working effectively in Agile development environments (e.g., Scrum, Kanban), including SAFe. Familiarity with JIRA tracking and project management tools, including defect lifecycle management. Knowledge of shell scripting (e.g., bash) is a plus. Experience with Service-Oriented Architecture (SOA) and microservices architectural patterns and best practices is a significant plus. Practical experience working with Amazon Web Services (AWS) and its core services. Experience with Continuous Integration/Continuous Deployment (CI/CD) tools and pipelines. Demonstrated experience in leading and mentoring software engineers. Experience in the hiring process, including sourcing and interviewing candidates. Excellent verbal and written English communication skills, with the ability to articulate technical concepts clearly and concisely. Strong interpersonal and collaboration skills, with a proven ability to work effectively within a team.

About Harri: Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family. Who yo u are: Fluent in written and spoken Spanish, with excellent communication skills. Proficient in English to effectively communicate with internal teams. Prior experience in customer support or technical support roles preferred. Experience in handling client calls (added advantage) Key Responsibilities: Maintain high customer satisfaction with primary focus on providing the best customer support Interact with customers in Spanish via phone, chat and email to proficiently and consistently troubleshoot and resolve basic issues Accurately capture case notes, document activities and manage cases in a way that is clear, concise and actionable by other internal resources and a customer viewing from the case portal Quickly identify when issues are more complex and gather appropriate information to triage to a senior member of the Support team to resolve. Author, edit and publish quality Knowledge Base content to improve customer self-service resources Accurately link and categorize cases upon case closure to help inform root cause of customer contacts Support job seekers and applicants on using the Harri marketplace platform Experience with an international company will be an added benefit Work on client issues within the SLA defined Analyze requests on Payroll, Sales and other critical issues of the client Work on time-sensitive projects and under pressure situation Should be able to handle project individually Should be able to invest time by themselves to learn the product Experience and Skills: 2+ years of applicable experience in product lead customer support Detail-oriented especially while troubleshooting client issues Ability to communicate concisely and impactfully with the client and internal stakeholders Strong verbal and written communication skills Familiarity with Zendesk and Jira platforms is a plus. Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.* Skills verbal and written communication skills Microsoft Office Customer Support Detail-oriented Google Suite Show more Show less

Job Description About Harri: Harri is an optimized employee experience platform built for the service industry vertical. With over 30 modules interconnecting solutions for talent acquisition, workforce management, talent development, communications, analytics, and business intelligence, Harri equips enterprise businesses with next-generation technology enabling them to build, manage and develop their teams from a single platform. Harri operates on a global scale with offices in London, New York, Miami, Palestine and India. We were recently named one of the “Top 50 Startups” by LinkedIn, awarded “Best Enterprise Solution for Core HR/Workforce” by HR Tech Awards and “Best Tech Startup” by the TIMMY Awards. We are passionate about building a team of Service First driven individuals that want to exceed the expectations of those that share an experience with our brand. If you’re a builder, problem solver, and love the fast pace of a startup, it’s time to come meet the Harri family… Key Responsibilities Maintain high customer satisfaction with primary focus on providing the best customer support Interact with customers via phone, chat and email to proficiently and consistently troubleshoot and resolve basic issues Accurately capture case notes, document activities and manage cases in a way that is clear, concise and actionable by other internal resources and a customer viewing from the case portal Quickly identify when issues are more complex and gather appropriate information to triage to a senior member of the Support team to resolve. Author, edit and publish quality Knowledge Base content to improve customer self-service resources Accurately link and categorize cases upon case closure to help inform root cause of customer contacts Support job seekers and applicants on using the Harri marketplace platform Experience with an international company will be an added benefit Work on client issues within the SLA defined Analyse requests on Payroll, Sales and other critical issues of the client Work on time-sensitive projects and under pressure situation Should be ok working on rotation and weekend shifts (24/7 coverage) Should be able to handle project individually Should be able to invest time by themselves to learn the product About You: 0-2+ years of applicable experience in product lead customer support Detail-oriented especially while troubleshooting client issues Ability to communicate concisely and impactfully with the client and internal stakeholders Strong verbal and written communication skills Experience in handling client calls (added advantage) About Harri: Harri is an optimized employee experience platform built for the service industry vertical. With over 30 modules interconnecting solutions for talent acquisition, workforce management, talent development, communications, analytics, and business intelligence, Harri equips enterprise businesses with next-generation technology enabling them to build, manage and develop their teams from a single platform. Harri operates on a global scale with offices in London, New York, Miami, Palestine and India. We were recently named one of the “Top 50 Startups” by LinkedIn, awarded “Best Enterprise Solution for Core HR/Workforce” by HR Tech Awards and “Best Tech Startup” by the TIMMY Awards. We are passionate about building a team of Service First driven individuals that want to exceed the expectations of those that share an experience with our brand. If you’re a builder, problem solver, and love the fast pace of a startup, it’s time to come meet the Harri family… Key Responsibilities Maintain high customer satisfaction with primary focus on providing the best customer support Interact with customers via phone, chat and email to proficiently and consistently troubleshoot and resolve basic issues Accurately capture case notes, document activities and manage cases in a way that is clear, concise and actionable by other internal resources and a customer viewing from the case portal Quickly identify when issues are more complex and gather appropriate information to triage to a senior member of the Support team to resolve. Author, edit and publish quality Knowledge Base content to improve customer self-service resources Accurately link and categorize cases upon case closure to help inform root cause of customer contacts Support job seekers and applicants on using the Harri marketplace platform Experience with an international company will be an added benefit Work on client issues within the SLA defined Analyse requests on Payroll, Sales and other critical issues of the client Work on time-sensitive projects and under pressure situation Should be ok working on rotation and weekend shifts (24/7 coverage) Should be able to handle project individually Should be able to invest time by themselves to learn the product About You: 0-2+ years of applicable experience in product lead customer support Detail-oriented especially while troubleshooting client issues Ability to communicate concisely and impactfully with the client and internal stakeholders Strong verbal and written communication skills Experience in handling client calls (added advantage) Skills 0-2+ years of applicable experience Detail-Orientated Show more Show less

Technical Team Lead - BPM & RPA Development About Harri: Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. If youre a builder, or problem solver, and love the fast pace of a startup, its time to meet the Harri family. Who you are: We are seeking an experienced Technical Team Lead to oversee our Business Process Management (Appian) and Robotic Process Automation (UiPath) development teams. In this role, you will provide technical leadership, drive agile delivery, and serve as a bridge between business stakeholders and technical teams to ensure successful implementation of process automation solutions. This role requires hands-on expertise in BPM (preferably Appian and/or Mendix) and the ability to lead cross-functional teams that include both BPM and RPA developers. Familiarity with RPA concepts, tools, and the broader automation ecosystem is essential, and your profile will stand out if you bring deeper experience across both. Key Responsibilities: Team Leadership & Management Lead, mentor, and manage a cross-functional team of Appian BPM developers and UiPath RPA developers Foster a collaborative environment that promotes knowledge sharing, innovation, and continuous improvement Conduct regular 1:1s, performance reviews, and professional development planning for team members Manage team capacity planning, resource allocation, and skill development Project Delivery & Agile Management Orchestrate sprint planning, daily stand-ups, reviews, and retrospectives Monitor and report on sprint progress, addressing impediments and risks proactively Maintain and prioritize the product backlog in collaboration with Product Owners Ensure adherence to agile methodologies while adapting processes to meet project needs Technical Leadership Review and approve technical designs, solution architecture, and code quality Establish and enforce development standards, best practices, and governance for both BPM and RPA initiatives Provide technical guidance and problem-solving support to the development teams Stay current with Appian and UiPath platform updates, features, and best practices Requirements & Stakeholder Management Work closely with Business Analysts to understand, refine, and translate business requirements into technical specifications Facilitate regular communication between technical teams and business units Manage expectations and provide regular updates on project status and deliverables Quality Assurance & Deployment Oversee testing strategies, ensuring comprehensive test coverage across BPM and RPA solutions Manage release planning and coordinate deployments across environments Ensure proper documentation of systems, processes, and procedures Monitor deployed solutions for performance and implement improvements as needed What we are looking for: 5+ years of experience in software development, with at least 3 years in a technical leadership role Hands-on experience with Appian and/ or Mendix BPM platform Familiarity with RPA tools like UiPath and strong understanding of the automation ecosystem Strong background in agile methodologies (Scrum/Kanban) and tools (JIRA, Azure DevOps, etc) Experience managing technical teams in a delivery-focused environment Excellent understanding of software development lifecycle and DevOps practices Strong communication skills with the ability to translate complex technical concepts for non-technical stakeholders Bachelors degree in Computer Science, Information Technology, or related field Preferred Qualifications BPM and RPA certifications Experience with additional automation platforms or complementary technologies Knowledge of process modeling techniques and tools (BPMN, etc.) Experience with API integration and enterprise application architecture

Job Description About Harri: Harri is an optimized employee experience platform built for the service industry vertical. With over 30 modules interconnecting solutions for talent acquisition, workforce management, talent development, communications, analytics, and business intelligence, Harri equips enterprise businesses with next-generation technology enabling them to build, manage and develop their teams from a single platform. Harri operates on a global scale with offices in London, New York, Miami, Palestine and India. We were recently named one of the “Top 50 Startups” by LinkedIn, awarded “Best Enterprise Solution for Core HR/Workforce” by HR Tech Awards and “Best Tech Startup” by the TIMMY Awards. We are passionate about building a team of Service First driven individuals that want to exceed the expectations of those that share an experience with our brand. If you’re a builder, problem solver, and love the fast pace of a startup, it’s time to come meet the Harri family… Key Responsibilities Maintain high customer satisfaction with primary focus on providing the best customer support Interact with customers via phone, chat and email to proficiently and consistently troubleshoot and resolve basic issues Accurately capture case notes, document activities and manage cases in a way that is clear, concise and actionable by other internal resources and a customer viewing from the case portal Quickly identify when issues are more complex and gather appropriate information to triage to a senior member of the Support team to resolve. Author, edit and publish quality Knowledge Base content to improve customer self-service resources Accurately link and categorize cases upon case closure to help inform root cause of customer contacts Support job seekers and applicants on using the Harri marketplace platform Experience with an international company will be an added benefit Work on client issues within the SLA defined Analyse requests on Payroll, Sales and other critical issues of the client Work on time-sensitive projects and under pressure situation Should be ok working on rotation and weekend shifts (24/7 coverage) Should be able to handle project individually Should be able to invest time by themselves to learn the product About You: 0-2+ years of applicable experience in product lead customer support Detail-oriented especially while troubleshooting client issues Ability to communicate concisely and impactfully with the client and internal stakeholders Strong verbal and written communication skills Experience in handling client calls (added advantage) About Harri: Harri is an optimized employee experience platform built for the service industry vertical. With over 30 modules interconnecting solutions for talent acquisition, workforce management, talent development, communications, analytics, and business intelligence, Harri equips enterprise businesses with next-generation technology enabling them to build, manage and develop their teams from a single platform. Harri operates on a global scale with offices in London, New York, Miami, Palestine and India. We were recently named one of the “Top 50 Startups” by LinkedIn, awarded “Best Enterprise Solution for Core HR/Workforce” by HR Tech Awards and “Best Tech Startup” by the TIMMY Awards. We are passionate about building a team of Service First driven individuals that want to exceed the expectations of those that share an experience with our brand. If you’re a builder, problem solver, and love the fast pace of a startup, it’s time to come meet the Harri family… Key Responsibilities Maintain high customer satisfaction with primary focus on providing the best customer support Interact with customers via phone, chat and email to proficiently and consistently troubleshoot and resolve basic issues Accurately capture case notes, document activities and manage cases in a way that is clear, concise and actionable by other internal resources and a customer viewing from the case portal Quickly identify when issues are more complex and gather appropriate information to triage to a senior member of the Support team to resolve. Author, edit and publish quality Knowledge Base content to improve customer self-service resources Accurately link and categorize cases upon case closure to help inform root cause of customer contacts Support job seekers and applicants on using the Harri marketplace platform Experience with an international company will be an added benefit Work on client issues within the SLA defined Analyse requests on Payroll, Sales and other critical issues of the client Work on time-sensitive projects and under pressure situation Should be ok working on rotation and weekend shifts (24/7 coverage) Should be able to handle project individually Should be able to invest time by themselves to learn the product About You: 0-2+ years of applicable experience in product lead customer support Detail-oriented especially while troubleshooting client issues Ability to communicate concisely and impactfully with the client and internal stakeholders Strong verbal and written communication skills Experience in handling client calls (added advantage) Skills 0-2+ years of applicable experience Detail-Orientated

About Harri: Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family. Who you are: We are seeking a highly skilled and proactive Enterprise Support Analyst, you'll be a crucial member of our team, providing exceptional support to our enterprise clients using the Harri suite of products. You'll be the go-to resource for troubleshooting technical and functional inquiries, ensuring customer satisfaction and fostering strong relationships. Key Responsibilities: Deliver Exceptional Customer Support: Provide top-notch support, building trust and confidence in Harri as a valued partner. Master Problem-Solving: Utilize advanced troubleshooting techniques to effectively resolve issues within defined SLAs. Communicate Clearly: Interact with customers via phone, chat, and email, providing clear explanations, documenting cases accurately, and keeping stakeholders informed. Continuously Learn: Identify complex issues, gather information for escalation, and stay updated on new features and product updates. Empower Our Users: Address customer questions, troubleshoot problems, offer workarounds, and guide them on effectively using the Harri platform. Contribute to Knowledge Sharing: Expand the Customer Support team's knowledge base by exploring new features and validating customer use cases. Drive Improvement: Participate in change management initiatives and process improvements to enhance customer support and product usability. Build Relationships: Foster strong connections with enterprise clients, ensuring their success with the Harri platform. Experience and Skills: Bachelor's Degree Proven ability to thrive in a fast-paced environment Strong attention to detail and excellent analytical problem-solving skills Excellent written and verbal communication skills 3+ years of experience in a customer-facing role Experience with HCM and/or payroll software Experience with Zendesk, Slack, Jira, and G Suite Passion for providing exceptional customer service *Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time. Skills 3+ years of experience in a customer-facing role Experience with HCM and/or payroll software Experience with Zendesk, Slack, Jira, and G Suite