Implementation Associate

Job Description

Note : - Language Mandatory - English Hindi along with ( Kannada or Telugu ) Graduation Mandatory - Be/BTech Civil Engineering About Powerplay Powerplay is India’s leading mobile app for construction management, founded by IIT Roorkee alumni and backed by top VCs. Our mission is to digitize the construction industry, empowering contractors and project owners to streamline communication, manage resources, and accelerate infrastructure development. Role As an Implementation Associate in the Operations team, you will play a pivotal role in the initial client onboarding and process setup on the Powerplay platform. Your primary responsibility will be to resolve BRB (Business Requirement Board) tickets, ensuring that clients’ construction workflows are mapped, configured, and optimized within our software. This includes creating and customizing GANTT views, BOQ (Bill of Quantities) views, and translating complex construction processes into actionable digital workflows. You will collaborate closely with clients, project managers, and internal stakeholders to understand requirements, provide hands-on support, and ensure a seamless transition from traditional processes to Powerplay’s digital ecosystem. This is a dynamic, client-facing role that requires technical acumen, process understanding, and a passion for operational excellence. Key Responsibilities: ● Analyze and resolve BRB tickets related to client onboarding and process digitization. ● Map and configure construction project schedules using GANTT charts, ensuring accurate task sequencing, dependencies, and resource allocation. ● Set up and customize BOQ views for clients, enabling precise cost estimation, procurement, and progress tracking. ● Understand and document end-to-end construction processes, translating them into digital workflows on the Powerplay platform. ● Collaborate with clients to gather requirements, conduct needs assessments, and provide training/support during the implementation phase. ● Coordinate with product, engineering, and customer success teams to ensure timely and accurate onboarding. ● Provide ongoing support and troubleshooting for clients during the initial setup and handover phases. Skills ● Strong understanding of construction project management fundamentals, including scheduling, resource planning, and cost estimation. ● Proficiency in interpreting and creating GANTT charts for construction projects, with knowledge of dependencies, critical path, and resource allocation along with familiarity with BOQ (Bill of Quantities) concepts, cost tracking, and procurement workflows in construction. ● Excellent analytical skills with the ability to break down complex construction processes into actionable steps. ● Proficiency in using construction management software or project management tools. ● Effective verbal and written communication skills for client interaction, documentation, and training. ● Strong organizational and time management skills, with an ability to manage multiple onboarding projects simultaneously. ● Problem-solving mindset, attention to detail, and adaptability in a fast-paced environment. Performance ● Success in this role will be measured by: ○ Timeliness and accuracy in resolving BRB tickets and completing client onboarding. ○ Quality and completeness of GANTT and BOQ setups for client projects. ○ Client satisfaction and feedback during and after the onboarding process. ○ Contribution to process improvement and documentation for future implementations. ○ Effective collaboration with internal teams and the ability to manage multiple projects concurrently. Eligibility: ● Bachelor’s degree in Civil Engineering (freshers and candidates with up to 2 years of experience are welcome). ● Prior experience in construction project management, site execution, or digital construction tools is a plus, but not mandatory ● Plus, if background in customer support/client services - Experience in handling client queries, scheduling, and relationship management Why Join Powerplay? Join a passionate team at the forefront of construction technology, where your work will directly impact the digital transformation of India’s second-largest industry. At Powerplay, you’ll find a culture of ownership, creativity, and growth, where every day brings new challenges and opportunities to make a difference. If you have a passion for construction technology and a drive to deliver world-class client experiences, we’d love to hear from you!