Immigration Case Manager

About the Organisation Southwharf Corporate Services Pvt Ltd is an Indian company providing legal and administrative support services to a leading Australian legal and migration services provider, with which it has a formal service delivery arrangement. The Southwharf team works in close coordination with Australian legal professionals, using aligned systems and standardised processes to ensure consistency in service quality and compliance across all matters. Purpose of the Role The Immigration Case Manager plays a key operational role in the preparation of visa application matters. Working under the direction of an assigned Australian legal team, the Case Manager is responsible for managing client documentation, application forms, and procedural workflows. The position is embedded within the visa application preparation stream and focuses on administrative and case coordination duties. All legal advice, application submission, and final approval responsibilities remain with Australian lawyers. Responsibilities and Duties Case Coordination and Workflow Oversight Manage the end-to-end preparation of visa applications in alignment with internal procedures and deadlines. Monitor matter progress and coordinate task completion with assigned Case Assistants. Identify delays or documentation gaps and escalate appropriately. Documentation and System Management Review and compile client documents to meet submission standards. Populate application forms and structured data fields using verified client information. Maintain accurate case records in platforms such as Migration Manager and Pipedrive. Client Communication Support Draft non-legal correspondence including document requests, submission timelines, and checklist summaries. Follow up with clients for outstanding materials in accordance with internal protocols. Record all communications accurately using approved templates. Collaboration and Reporting Work directly with Australian legal teams to support matter readiness and procedural coordination. Provide regular updates to the Manager – Visa Applications Stream. Participate in team check-ins and provide input on workflow improvements. File Closure and Handover Finalise preparation of visa application bundles for internal legal review. Support case closure activities, including archiving and final documentation updates. Additional Duties Support onboarding and supervision of Immigration Case Assistants. Perform other duties as required to meet operational and service delivery objectives. Key Deliverables Visa application files that are fully prepared and ready for Australian legal review Accurate and timely updates to internal checklists, systems, and timelines Client documentation formatted and filed according to naming conventions and system protocols Procedural communications and document requests issued using standard templates Compliance and Confidentiality All client records and data must be handled in accordance with internal confidentiality protocols. Approved systems including Migration Manager, Pipedrive, and Google Workspace must be used for all task execution and communication. Final review, sign-off, and lodgement decisions for all legal outputs rest exclusively with Australian-qualified lawyers or their designated managers. The Case Manager must not provide legal advice to clients and must ensure that all outputs are submitted for appropriate review prior to delivery. Key Relationships Assigned Australian Legal Team Immigration Case Assistant Manager – Visa Applications Stream India CEO Essential Skills Operational Oversight Demonstrated ability to manage multi-step workflows and case progress tracking Organised and accountable in handling deadlines and competing priorities Documentation and Accuracy High attention to detail in document formatting and file readiness Consistent use of internal templates and procedural standards Communication Clear and professional written communication Responsive and respectful coordination with legal and operations staff Technology and Systems Familiarity with Google Workspace tools Competence using or learning legal operations software (e.g. Migration Manager, Pipedrive) Qualifications Bachelor’s degree in Law, Administration, or a related field At least 1-3 years of experience in case preparation, visa services, or legal operations Prior supervisory experience is desirable Familiarity with Australian migration processes is an advantage but not essential Employee Benefits Employees of Southwharf Corporate Services Pvt Ltd are entitled to the following benefits: Four weeks of paid annual leave Health insurance coverage Provident Fund (PF) contributions in accordance with Indian regulations Performance-linked bonuses, subject to eligibility and company policy Show more Show less