HRMS Helpdesk Executive

Hindustan Wellness Pvt Ltd

1 - 3 years

0 Lacs

gurgaon

Posted:6 hours ago| Platform: GlassDoor logo

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Skills Required

hrms servicenow jira resolve support data reporting onboarding offboarding audits compliance training navigation technology workday sap successfactors oracle communication

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Serve as the first point of contact for employees regarding HRMS-related queries and issues.
Log, categorize, and track all helpdesk tickets using the ticketing system (e.g., ServiceNow, Jira, Freshdesk).
Troubleshoot and resolve basic system issues or escalate to the appropriate technical teams or vendor support.
Support HR functions with data entry, reporting, and system updates within the HRMS.
Assist in onboarding, offboarding, and employee lifecycle data maintenance.
Conduct periodic data audits to ensure accuracy and compliance with data privacy policies.
Collaborate with HR and IT teams to implement system updates, enhancements, and new features.
Create and maintain user guides, FAQs, and process documentation.
Provide training and support to end-users on HRMS navigation and features.

Key Requirements:

Bachelor’s degree in Human Resources, Information Technology, Business Administration, or related field.
1–3 years of experience in HR operations, helpdesk support, or HRMS-related roles.
Familiarity with HRMS platforms (Workday, SAP SuccessFactors, Oracle HCM, etc.) is highly preferred.
Strong communication and interpersonal skills.
Excellent problem-solving and analytical abilities.
Proficient in MS Office Suite, especially Excel.
Ability to handle sensitive and confidential information with discretion.

Job Type: Full-time

Work Location: In person

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