HR Specialist - Payroll and Benefits Service Delivery

Summary

In this role, you will be responsible to manage Payroll input collection, validate employee non-CTC reimbursement claims, handle payroll and full and final related employee queries, and ensure timely and accurate processing of payroll and Full and Final settlements. This role requires emphasis on data integrity and analysis to support key HR decisions while providing coverage and support as needed also responsible for ensuring the payroll disbursements are executed accurately and on time. This includes the statutory payment process involves handling payments that are mandated by law typically relating to payroll. These payments include taxes, PF, ESI, PT and the other deductions that must be processed during payroll cycle.

Payroll Input Management

• Collect and validate monthly payroll inputs from various sources.
• Relocation reimbursements.
• Gym reimbursements.
• Higher education reimbursements.
• Maintain proper documentation and audit trails for all input submissions.
• Ensure compliance with company policies before processing.

Employee Query Management

• Respond to payroll related employee queries within defined 48-hour TAT.
• Provide high quality resolution to ensure employee satisfaction and service excellence.

Exit and Full and Final process

• Manage end to end exit payroll processing.
• Authorize and update separation details in separation screen.
• Coordinate with HRMs, Finance, and payroll vendors for timely F&F computation and payout.
• Ensure all clearances and statutory requirements are met before closure.
• Address employees exit related questions promptly and ensure resolution within defined timelines.

Payroll Process Management

• Manages payroll queries from employees, managers and HRMs in a timely, and professional manner. Correctly administers benefit/payroll processes. Manages service delivery metrics in relation to outsourced benefits/payroll. Includes those who lead Payroll & Benefits Service Delivery teams, and/or the operations for such teams. Mostly used in Shared Service teams but can be found in Business teams.
• Oversee the accurate and timely processing of payroll for South Asia.
• Ensure compliance with payroll laws, regulations, and company policies.
• Individuals who are responsible for the quality delivery of payroll processes and service to the businesses.
• Oversee the accurate and timely processing of payroll for South Asia.
• Ensure compliance with payroll laws, regulations, and company policies.
• Process and manage the disbursement of salaries.
• Timely deposits of income tax withholdings, PT and contributions to PF.
• Generate internal reports for reconciliation and to inform management about the status and financial impact of statutory payments.

Qualifications/Requirements:

• Bachelors degree in human resource, finance, business administration or related field.
• Proven experience in payroll management, full and final settlement process, employee separation procedures, preferably in a large organization or shared service environment.
• Familiarity with payroll systems, HRIS platforms, calculation and reporting.
• Excellent analytical, problem solving, and decision-making skills, with a keen attention to detail and accuracy in calculations and documentation.
• Commitment to integrity, confidentiality, and professionalism in handling sensitive employee information and financial transactions.

Desired Characteristics:

• Collaborative approach
• Continuous improvement mindset.
• Customer service orientation.
• Organization skills.
• Attention to detail.