HR Operations Specialist

Summary

In this role, you will be responsible for executing on muliple HR processes and supporting the HR team across all HR service categories including onboarding, offboarding, reporting, metrics and more. Develop an in-depth, wing-to-wing knowledge of company HR operations systems & processes.
This role requires emphasis on data integrity. Identify and resolve operational issues and support process improvement. Promote Best in Class service while developing effective relationships and working cross functionally with internal teams and external team members

Roles and Responsibilities

• Individuals will be responsible for responding to employee and handling HR service ticket requests, direct entry and processing of transactions into HR systems.
• You will be responsible for ensuring daily service delivery standards are achieved while performing various routine transactional tasks for HR Operations within the define SLA.
• Broadening knowledge of theories, practices and procedures in own discipline to execute functional policy/strategy; still developing functional knowledge and skills.
• Resolves issues in situations that require good knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined policy/parameters.
• Will be responsible to ensure that monthly payroll input validation to avoid any misses audits on headcounts, exits, hires and any monthly inputs submitted by HR Ops team member.
• Validation of all inputs against eligibility before they are sent to payroll team for payment processing.
• Conduct periodic review of process documents and ensure they are up to date with the latest changes
• A job at this level requires good interpersonal skills and understanding the wing-to-wing HR systems and their downstream impacts.
• Work cross functionally with internal teams, suppliers, external teams and become a contributing member of the team.

Required Qualifications

• Graduate / Postgraduate / Diploma holder in Human Resource or relevant Industry regulations certifications.
• 5+ Years of experience in HR Operations and payroll management and relevant industry knowledge.
• Clear communication with the business HR Managers / Employees and should be able to provide concise and clear direction on queries.
• Should have sound knowledge of WD / Service Cloud/ Payroll tools etc.
• Should have a sound knowledge about the service behaviours and have a strong control on how to support the GE Vernova in its implementation and making it a great organization for Self Service.
• Graduate / Postgraduate / Diploma holder in Human Resource or relevant Industry regulations certifications.
• Proficiency in Microsoft Office Suite (Word, Excel)

Desired Characteristics

• Strong interpersonal skills; ability to work effectively in a team-based environment
• Exposure in ASEAN/ANZ regions as added advantage
• Demonstrated organizational skills, attention to detail, and accuracy
• Articulate with excellent verbal and written communication skills. Ability to document, plan, market, and execute programs.
• Ability to recognize when to escalate issues
• Self-driven individual and able to work independently