HR Service Delivery Senior Analyst

Skill required: Employee Services - Employee and Labor Relations
Designation: HR Service Delivery Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. Employee Services - More into query/case management. Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. People Champion will be a continuous presence and the first touchpoint for Sales Operations employees (CL10-13) on people matters. The individual will handle basic HR responsibilities within permissible data/tool access without engaging in sensitive matters or data. They will coordinate with HRPA, HRSS and central teams for activities that are non-sensitive or do not require access to sensitive data.
What are we looking for? Employee Support and Guidance Employee engagement and connectedness HR Processes and compliance:
Roles and Responsibilities: •Employee Support and Guidance: • Serve as a trusted and neutral point of contact for employees, ensuring continuous presence to employees to reach out to as first point of contact for any support required • Provide required steer to employees on various HR processes and help them reach out to correct POCs/ channels to resolve issues. • For non-sensitive employee grievances, gather first-level details along with documentation from agents and their team leads to help share with ER+HRPA for next actions. People Champion will not handle employee grievance for supervisors and above. Sensitivity of a case to be decided by the HRPA at CL8 or above. • Integrate new joiners and make them aware of HR policies and processes. Help delivery leads drive the buddy program effectively. Employee engagement and connectedness: • Ensure regular connects with employees and pass on insights on employee pulse/ employee sentiments to HRPA and Delivery leads for action. • Contribute/ collaborate with PPA towards key employee connect and engagement forums like townhalls, open houses, recognition initiatives, etc. • Proactively monitor personnel issues or situations, and highlight to HRPA and Delivery leads wherever required HR Processes and compliance: • Work towards resolving issues related to engagement, training, HR processes, LOA, or any other matter as appropriate excluding compensation, PA, or anything requiring access to sensitive data. • Track NJX, priority setting, etc. and help the business ensure compliance on various people metrics. • Ensure HC reconciliation and maintenance of correct Workday data (through the HRPA) • Provide updates on E&C training completion percentage or any other non-sensitive data requirement for SOC audit, and rep letter responses to delivery leads • Manage the internal transfer, training failure and redeployment documentation for each employee case. • Gather first-level data and documentation for leaves-related behavioral concerns and pass to HRPA and ER as appropriate (Any counseling/intervention to be done by HRPA only). For concerns regarding supervisor and above, People Champion not to be involved • Perform any other activity as required and assigned by HRPA.