Skill required:
Employee Services - Employee and Labor Relations
Designation:
HR Service Delivery Analyst
Qualifications:
Any Graduation
Years of Experience:
3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs The Performance & Career Mgmt. Analyst will interact with client resources via email, phone call, instant messaging, etc. and will be responsible for that interaction till all relevant actions are completed on it. Employee Services - More into query/case management
- Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
- Good written and verbal skills Core Competencies –
- Professional Qualities
- Good oral and written communication skills
- Ability to identify and effectively use resources
- Excellent customer service skills Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. Knowledge/Skills Requirements:
- Good organizational & prioritisation skills.
- Analytical and problem solving skills.
- Multi-cultural awareness.
- Passion for customer service.
- Team player.
- Attention to detail.
- Focus on high data accuracy.
- Quality driven – in communications and all system transactions. What are we looking for?
- Written and verbal communication
- HR Experience
- People Movement Experience
- Problem Solving
- Workday Experience a plus
- MS Office Experience
- Strong MS Office and Excel skills with focus on data analytics
- Results & detail-oriented Strong communication/organizational skills
- Critical Thinking
- Problem Management
- Assist client with Admin activities (especially Document Mgmt) related to onboarding / People movements and benefits administration.
- Support Client with the Admin activities related to Performance mgmt.
- Ensure Customer Satisfaction
- Ensure and maintain the security and confidentiality of client data. Roles and Responsibilities: In this role you are required to do analysis & solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients &/or Accenture management You will be given moderate level instruction on daily work tasks & detailed instructions on new assignments The decisions you make impact your own work & may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts
- Read, understand & analyze client process as per the business rules as a subject matter expert. Execute the process accurately & timely as a hands-on processor. Master the given process & help the team members to overcome process related queries Escalate issues & seek advice when faced with complex issues/problems. Pay close attention to quality of written & verbal English skills within Team. Creates a logical plan, realistic estimates & schedule for an activity or project segment. Ensure LWI’s are followed & updated regularly & train the team members on process updates. Ensure process controls are in place; Maintain, validate & update process documentations as applicable to ensure compliance with documentation requirements. Perform “Root Cause Analysis” on issues faces & suggest appropriate corrective action for current remediation & future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participates in Knowledge Transfer of any process/client & acquires in depth knowledge of process as an SME. Participates in various internal or client initiatives related to Process. Must have clear understanding of the existing performance metrics in the process, how they are measured & improvise the measurement system to make it more effective & transparent. Plan proper allocation of work. Support Team lead / Manager with Daily stats / reporting & MOS. Enrich team members with a clear sense of direction & understanding of each other’s responsibilities. To be available on the floor through the day to resolve process related issues. Participate in Team building activities.Complete training need analysis for the team on timely manner through quality reports & knowledge testsCreate effective QC & Audit mechanism within process to ensure delivery on SLA’s.Assist in training/educating HRO personnel on learning & acquired skills in process.
