HR Manager- US/UK Shift

Position: HR Manager – BPO Operations

Interview Location: Lucknow (Hotel Renesis)

Salary: Up to ₹15 LPA

Shifts: UK/US Shift (Flexibility Required)

Industry: BPO – Voice, Non-Voice & Chat Process Management---

Key Responsibilities: Drive full-cycle HR operations for voice, non-voice, and chat teams Lead end-to-end recruitment strategies – sourcing, screening, and onboarding top-tier BPO talent Build and lead a recruitment pipeline for volume hiring & niche roles Manage employee lifecycle activities: onboarding, appraisals, exits, etc. Ensure compliance with labor laws and internal policies Champion employee engagement, training, and retention programs Analyze attrition, productivity, and performance metrics to make strategic decisions Act as a strategic HRBP to align people strategy with business outcomes Conduct grievance redressal, conflict resolution, and performance interventions Mentor and guide a team of HR associates & recruiters---

Must-Have Skills: Excellent English Communication (Fluency in speaking & writing – global standards) Strong command over Recruitment & Talent Acquisition – volume & lateral hiring Deep understanding of BPO ecosystems – chat, voice, non-voice operations Expertise in HR laws, employee relations, and people analytics Confident handling of client-facing HR responsibilities High EQ, people-centric thinking, and leadership presence---

Eligibility Criteria: MBA/PGDM in HR or related field 5–8 years of relevant HR experience (BPO/ITeS industry strongly preferred) Hands-on experience in mass hiring, walk-ins, and recruitment events Familiarity with global shift culture & workforce dynamics---

Job Types: Full-time, Permanent

Pay: Up to ₹1,500,000.00 per year

Schedule:

• Day shift
• Night shift

Work Location: In person