HR Manager (India & US Operations)

We are seeking an experienced and proactive HR Manager to oversee and manage all human resource functions for our India office, while also supporting our US operations. This position requires a deep understanding of both Indian and US labor laws, full-cycle recruitment for technical and non-technical roles, and a solid background in managing HR operations in an IT or Managed Services Provider (MSP) environment. The successful candidate must possess excellent English communication skills and the ability to work across global teams and time zones.

Key Responsibilities

HR Operations & Compliance:

• Ensure adherence to Indian labor laws (PF, ESI, Shops & Establishment, Maternity Benefit, Gratuity, etc.)
• Maintain and update compliance records and HR documentation for India and US operations
• Ensure POSH (Prevention of Sexual Harassment) compliance in India and support equivalent US policies
• Assist with policy creation and updates to maintain legal and operational alignment

Recruitment & Staffing:

• End-to-end recruitment for technical and functional roles across India and the US
• Manage ATS, job postings, resume screening, interviews, and offer rollouts
• Coordinate with US clients for staffing requests and candidate evaluations
• Maintain a pipeline of qualified candidates for recurring MSP roles (IT Helpdesk, Engineers, Consultants)

Onboarding & Employee Lifecycle Management:

• Organize smooth onboarding and orientation processes
• Manage employment contracts, background checks, and documentation
• Implement and manage HRMS tools for employee data tracking
• Handle full employee lifecycle including promotions, transfers, and separations

Payroll & Benefits Administration:

• Coordinate monthly payroll processing for India and liaise with the US payroll team
• Administer employee benefits, bonuses, reimbursements, and performance incentives
• Track attendance, leave, and holiday calendars for global staff

Employee Relations & Engagement:

• Act as a primary contact for employee concerns and conflict resolution
• Conduct employee surveys, stay interviews, and implement engagement strategies
• Plan team-building activities, wellness programs, and virtual culture initiatives

Performance Management:

• Drive appraisal cycles, goal setting, and regular performance evaluations
• Support managers in performance reviews and improvement plans (PIPs)

Exit Formalities:

• Conduct exit interviews and manage the full & final settlement process
• Issue relieving letters and experience certificates

Required Skills & Qualifications :

• Strong knowledge of Indian labor laws and statutory regulations
• Exposure to basic US HR compliance (W-2 vs 1099, EEOC, paid leave policies, remote work law basics)
• Familiarity with IT/MSP industry hiring and operations
• Excellent English (verbal and written), with experience communicating with US clients or leadership
• Proficiency with HRMS platforms (Zoho People, Keka, BambooHR, etc.)
• Strong interviewing and negotiation skills
• Ability to handle confidential and sensitive information with discretion
• Comfortable working with remote/distributed teams and in flexible hours if needed
• Experience in setting up or scaling HR processes from scratch (preferred)
• Certifications like SHRM-CP, PHR, or Indian HR certifications are a plus