Housekeeping Manager

Job Description

A Housekeeping Manager is responsible for overseeing and managing the housekeeping department within a facility, ensuring a high standard of cleanliness and hygiene. Their duties include supervising staff, managing inventory, developing cleaning schedules, and addressing guest concerns, all while adhering to health and safety regulations. Key Responsibilities: Supervision and Leadership: Directly supervise housekeeping staff, including hiring, training, and performance evaluations. Assign tasks, schedule shifts, and ensure efficient workflow. Motivate and support the team to maintain high standards of cleanliness and guest satisfaction. Address and resolve any issues that may arise within the department. Operations and Quality Control: Ensure all rooms and public areas are maintained to the highest standards of cleanliness. Conduct regular inspections to identify areas needing improvement and take corrective action. Develop and implement cleaning procedures and protocols to ensure consistency and efficiency. Inventory and Budget Management: Manage inventory of cleaning supplies, linens, and toiletries, ensuring adequate stock levels. Oversee the housekeeping budget, track expenses, and implement cost-saving measures. Collaborate with suppliers to negotiate favorable pricing and contracts. Guest Relations and Customer Service: Address guest inquiries and complaints promptly and professionally. Ensure guest satisfaction by addressing issues and providing exceptional service. Implement procedures for handling special guest requests. Compliance and Safety: Ensure compliance with all health and safety regulations, including infection control protocols. Implement and enforce safety procedures to minimize risks for guests and staff. Maintain a safe and clean environment for all. Collaboration and Communication: Coordinate with other departments, such as front desk, maintenance, and laundry, to ensure seamless operations. Communicate effectively with staff, guests, and management. Maintain a positive and professional work environment. Additional Skills and Knowledge: Strong organizational and time management skills. Excellent communication and interpersonal skills. Leadership and motivational skills. Knowledge of cleaning products, techniques, and safety protocols. Ability to problem-solve and make decisions under pressure. Computer skills for managing schedules, inventory, and communication. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Work Location: In person