Hotel Operations Manager – Kolkata Office

Shift- Night Shift ( USA Shift)

Position Overview

Operations Manager

leadership role

Key Responsibilities

• Supervise daily operations and ensure timely task execution across all teams (CS, Finance, Marketing, Onboarding, Sales).
• Office & Team Management
• Supervise daily operations and ensure timely task execution across all teams (CS, Finance, Marketing, Onboarding, Sales).
• Create and manage team schedules, especially for U.S. time zone coverage (evening/night shifts).
• Monitor performance, attendance, and output of all team members.
• Conduct daily briefings and weekly performance review meetings.
• Oversee recruitment, onboarding, and training of new staff with HR support.

Operations Oversight

• Coordinate between India team and U.S./Canada management offices.
• Maintain daily dashboards: occupancy, revenue, guest issues, pending tasks.
• Track task completion using project management tools (ClickUp, Notion, Asana).
• Ensure all SOPs (guest handling, onboarding, bookkeeping) are followed precisely.
• Escalate critical issues (guest emergencies, financial discrepancies) to the CEO promptly.

Communication & Coordination

• Act as the

  main bridge

  between U.S. leadership and the India operations team.
• Manage internal communication via Slack, WhatsApp, and RingCentral.
• Provide daily and weekly summary reports to the CEO.
• Participate in management meetings and suggest process improvements.

Financial & Administrative Oversight

• Coordinate with the Bookkeeping team for Airbnb payout tracking, expenses, and monthly reporting.
• Approve minor operational expenses and maintain budget discipline.
• Oversee procurement, system setup, and vendor relationships (internet, IT, maintenance).

Business Growth & Quality Control

• Monitor service quality, guest satisfaction, and issue resolution time.
• Identify efficiency gaps and introduce automation or SOP improvements.
• Assist the CEO in scaling operations — new cities, more listings, new team divisions.
• Maintain confidentiality and protect all business data.

WALK-IN INTERVIEW DETAILS

Thank you for applying to join our team at Guestilo.

walk-in interviews for all positions

10:00 AM to 3:00 PM

Monday to Sunday

December 7

You may walk in on any day that is convenient for you.

Please bring a copy of your CV

Kindly confirm your interview date by texting Chaitanya: +91 883 737 4672

Interview Venue (Mandatory Work Location)

Guestilo – Kolkata Operations Office

704

DN

700091

(P.S. Electronic Complex, near College More Starbucks)

If you have trouble finding the building, please call Chaitanya:

+91 883 737 4672