Location: Kolkata, India Department: Finance & Accounts Shift: Day Shift (with U.S. coordination flexibility) About the Role The Accountant will handle financial records, bank reconciliation, and monthly reporting for our international property management and Airbnb operations. Accuracy, timeliness, and attention to detail are key to this role. Key Responsibilities Maintain accounting books in QuickBooks / Zoho Books for multiple entities. Prepare monthly P&L statements, bank reconciliations, and balance sheets. Manage vendor payments, employee reimbursements, and expense tracking. Coordinate with U.S. and Canadian teams for invoice submissions and tax documentation. Assist in preparing reports for management and investors. Ensure compliance with internal controls and audit standards. Qualifications Bachelor’s in Accounting / Commerce; CA Intermediate preferred. 2–4 years of accounting experience (BPO, hospitality, or export business preferred). Proficiency in Excel, QuickBooks, and Google Sheets. Good English communication and analytical skills. Organized and deadline-driven. Why Join Us Exposure to international accounting practices. Fast-paced, learning-oriented work environment. Competitive salary + yearly performance bonus.
Customer Service Executives (4) – Night Shift (U.S. & Canada Support) Location: Kolkata, India Department: Operations / Guest Experience Shift: Night (9:00 PM – 6:00 AM IST) About the Role We are seeking dedicated and proactive Customer Service Executives to join our hospitality operations team. You will be the primary point of contact for international guests staying at our Airbnb and short-term rental properties across the U.S. and Canada. Your goal is simple — ensure every guest receives world-class support, even during night hours. From late-night check-ins to urgent maintenance coordination, you will help deliver a smooth, reliable experience 24/7. Key Responsibilities Provide prompt, friendly, and professional assistance via phone, WhatsApp, RingCentral, chat, and email. Support guests with check-in guidance, booking changes, and property-related queries. Coordinate with cleaning, maintenance, or property management teams for urgent requests. Monitor Airbnb, Booking.com, and Hostify dashboards for incoming reservations, cancellations, or messages. Log all interactions, feedback, and incidents accurately in CRM / property software. Create and share a daily handover summary for the day-shift team. Use AI-assisted tools (ChatGPT, Hostify AI, Notion templates) to respond efficiently and maintain quality. Qualifications & Skills Minimum H.S. graduate, bachelor’s degree preferred. Excellent English communication (written & verbal); Hindi or Bengali is a plus. Prior experience in hospitality, BPO, or customer support preferred (1–3 years). Confident using web-based tools like Airbnb, Booking.com, Gmail, WhatsApp Web, and Google Sheets. Calm, problem-solving attitude — especially under pressure. Comfortable working night shifts and independently. Why Join Us Be part of a fast-growing international hospitality group with operations in the U.S., Canada, and India. Modern work environment in Salt Lake Sector V, Kolkata. Training provided on global hospitality platforms (Airbnb, VRBO, Hostify). Career growth path into Guest Relations Manager / Operations Lead roles.
Location: Kolkata, India Department: Marketing & Growth Schedule: Day Shift (Flexible hours with U.S. coordination) About the Role We are looking for a creative and data-driven Marketing Manager to lead all digital marketing and brand-building activities for our short-term rental and Airbnb education businesses. You will manage our online presence, lead generation funnels, and content marketing campaigns across global markets (U.S., Canada, and India). Key Responsibilities Develop and execute digital marketing campaigns (Meta, Google, YouTube). Manage SEO, blog publishing, and content calendars for all brands. Oversee social media accounts (Instagram, LinkedIn, YouTube) and ensure consistent brand voice. Coordinate with AI & content teams for ad creatives, video editing, and automation. Track marketing KPIs: cost per lead, conversions, and ad performance. Manage email marketing funnels and landing page optimization. Collaborate with the U.S. leadership team to plan campaigns and measure ROI. Qualifications Bachelor’s or Master’s degree in Marketing, Mass Communication, or Business. 3–6 years of experience in digital marketing or growth strategy. Hands-on experience with Meta Ads, Google Ads, SEO, Canva, ChatGPT, and analytics tools. Excellent written and verbal English. Experience managing a small creative or ad team preferred. Why Join Us Be part of a global brand expanding in hospitality & education. Access to modern AI marketing tools and international exposure. Competitive salary + performance bonus + growth opportunity.
About the Role We are looking for a tech-savvy, detail-oriented Automation & Systems Specialist to support our U.S.-based short-term rental business. You will manage the systems that keep our company running smoothly — including AI workflows, PMS setups, automations, dashboards, cloud organization, software integrations, and login management . This role ensures our operations remain efficient, accurate, and scalable as we grow. 🔧 Key Responsibilities AI & Automation Build and maintain AI-powered workflows using tools like Zapier, Make.com, GoHighLevel, and ChatGPT. Automate repetitive tasks such as lead routing, reporting, messaging, and internal updates. Create automation for guest communication , task assignment, and alerts. PMS (Property Management System) Setup & Maintenance Maintain and optimize Hostify, Guesty, Hospitable, or similar STR platforms . Create new property listings, automate messaging, price syncing, and calendar updates. Monitor channel connections (Airbnb, Booking.com, VRBO) for errors or sync issues. Dashboard & Reporting Build dashboards for occupancy, revenue, lead status, team KPIs, and task tracking. Automate daily/weekly reports using Excel, Google Sheets, Notion, or Data Studio. Ensure accurate mapping of payouts, bookings, and unit performance. Cloud Management Maintain well-organized cloud systems in Google Drive / Dropbox . Create structured folders for properties, employees, owners, training, and operations. Ensure backup, security, and permission-level control. Software & Integrations Connect and maintain all company tools: Hostify / Guesty / PMS PriceLabs / Beyond Pricing Slack / WhatsApp API / RingCentral GoHighLevel CRM QuickBooks / Zoho Books Troubleshoot system errors and coordinate with vendors when needed. Team Support Manage logins, passwords, and secure access for employees. Train staff on using internal tools and workflows. Document all processes and maintain SOP updates. 🎓 Qualifications Bachelor’s degree in Computer Science, IT, Engineering, or related field (preferred). 1–4 years experience in: Automation tools (Zapier, Make.com, Pabbly, GHL) CRM / workflow management PMS or booking platforms (Airbnb, Booking.com) — nice to have Strong knowledge of Excel / Google Sheets / data structuring . Comfortable with APIs and integration logic. Excellent communication skills in English. Strong troubleshooting and problem-solving ability. Attention to detail and organized working style. ⭐ Why Join Us Work with a fast-growing U.S. hospitality company . Learn cutting-edge tools in AI automation and STR technology. Growth path into Technical Operations Manager . Competitive salary + skill-based incentives. Modern office in Salt Lake Sector V, Kolkata. ₹35,000 – ₹60,000/month (depending on experience and technical skills)
Company Description Guestilo is a trusted property management partner with over a decade of experience in the short-term rental industry. We are dedicated to ensuring guest satisfaction while fostering strong relationships with property owners and managers. By leveraging innovative solutions, Guestilo empowers property owners to succeed in a competitive market without the complexities of traditional methods. Our focus is on seamless management and enhanced value for all stakeholders. Role Description This is a full-time on-site role located in the Kolkata metropolitan area for an Automation & Systems Specialist (AI + PMS + Integrations). The Specialist will oversee the implementation, optimization, and maintenance of property management systems (PMS) and AI tools. Daily tasks include developing and maintaining system integrations, analyzing and improving automation processes, ensuring the accuracy of system operations, troubleshooting errors, and providing technical support to team members. The role requires proactive problem-solving, an aptitude for process optimization, and the ability to align technical systems with business needs. Qualifications Proficiency in automation tools, AI platform integration, and workflow optimization. Strong knowledge of Property Management Systems (PMS) and experience with system configuration and troubleshooting. Ability to design and implement system integrations to streamline business processes and ensure efficiency. Expertise in technical troubleshooting, problem-solving, and data analysis. Effective communication and collaboration skills to work with cross-functional teams. Knowledge of short-term rental operations and other real estate management systems is a plus. Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
Shift- Night Shift ( USA Shift) Position Overview We are setting up a new in-house operations center in Kolkata to manage our U.S. and Canada short-term rental (Airbnb) business. The Operations Manager will lead this office, oversee day-to-day activities, manage multiple departments (Customer Support, Bookkeeping, Marketing, Onboarding, and Sales), and ensure all operations run smoothly across time zones. This is a leadership role for someone with experience in BPO, hospitality, or property management who can take ownership, build systems, and manage a growing team. Key Responsibilities Supervise daily operations and ensure timely task execution across all teams (CS, Finance, Marketing, Onboarding, Sales). Office & Team Management Supervise daily operations and ensure timely task execution across all teams (CS, Finance, Marketing, Onboarding, Sales). Create and manage team schedules, especially for U.S. time zone coverage (evening/night shifts). Monitor performance, attendance, and output of all team members. Conduct daily briefings and weekly performance review meetings. Oversee recruitment, onboarding, and training of new staff with HR support. 📊 Operations Oversight Coordinate between India team and U.S./Canada management offices. Maintain daily dashboards: occupancy, revenue, guest issues, pending tasks. Track task completion using project management tools (ClickUp, Notion, Asana). Ensure all SOPs (guest handling, onboarding, bookkeeping) are followed precisely. Escalate critical issues (guest emergencies, financial discrepancies) to the CEO promptly. 💬 Communication & Coordination Act as the main bridge between U.S. leadership and the India operations team. Manage internal communication via Slack, WhatsApp, and RingCentral. Provide daily and weekly summary reports to the CEO. Participate in management meetings and suggest process improvements. Financial & Administrative Oversight Coordinate with the Bookkeeping team for Airbnb payout tracking, expenses, and monthly reporting. Approve minor operational expenses and maintain budget discipline. Oversee procurement, system setup, and vendor relationships (internet, IT, maintenance). Business Growth & Quality Control Monitor service quality, guest satisfaction, and issue resolution time. Identify efficiency gaps and introduce automation or SOP improvements. Assist the CEO in scaling operations — new cities, more listings, new team divisions. Maintain confidentiality and protect all business data. WALK-IN INTERVIEW DETAILS Thank you for applying to join our team at Guestilo. We are conducting walk-in interviews for all positions every day: 10:00 AM to 3:00 PM Monday to Sunday Until December 7 You may walk in on any day that is convenient for you. Please bring a copy of your CV Kindly confirm your interview date by texting Chaitanya: +91 883 737 4672 Interview Venue (Mandatory Work Location) Guestilo – Kolkata Operations Office Office Space No. 704 , 7th Floor, THE-21 Block DN , Plot No-21, Sector-V, Salt Lake Kolkata, West Bengal – 700091 (P.S. Electronic Complex, near College More Starbucks) If you have trouble finding the building, please call Chaitanya: +91 883 737 4672
Company Description Guestilo is a trusted property management partner with over a decade of experience in the short-term rental industry. We are dedicated to ensuring guest satisfaction while fostering strong relationships with property owners and managers. By leveraging innovative solutions, Guestilo empowers property owners to succeed in a competitive market without the complexities of traditional methods. Our focus is on seamless management and enhanced value for all stakeholders. Role Description This is a full-time on-site role located in the Kolkata metropolitan area for an Automation & Systems Specialist (AI + PMS + Integrations). The Specialist will oversee the implementation, optimization, and maintenance of property management systems (PMS) and AI tools. Daily tasks include developing and maintaining system integrations, analyzing and improving automation processes, ensuring the accuracy of system operations, troubleshooting errors, and providing technical support to team members. The role requires proactive problem-solving, an aptitude for process optimization, and the ability to align technical systems with business needs. Qualifications Proficiency in automation tools, AI platform integration, and workflow optimization. Strong knowledge of Property Management Systems (PMS) and experience with system configuration and troubleshooting. Ability to design and implement system integrations to streamline business processes and ensure efficiency. Expertise in technical troubleshooting, problem-solving, and data analysis. Effective communication and collaboration skills to work with cross-functional teams. Knowledge of short-term rental operations and other real estate management systems is a plus. Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience. WALK-IN INTERVIEW DETAILS Thank you for applying to join our team at Guestilo. We are conducting walk-in interviews for all positions every day: 10:00 AM to 3:00 PM Monday to Sunday Until December 7 You may walk in on any day that is convenient for you. Please bring a copy of your CV Kindly confirm your interview date by texting Chaitanya: +91 883 737 4672 Interview Venue (Mandatory Work Location) Guestilo Kolkata Operations Office Office Space No. 704 , 7th Floor, THE-21 Block DN , Plot No-21, Sector-V, Salt Lake Kolkata, West Bengal 700091 (P.S. Electronic Complex, near College More Starbucks) If you have trouble finding the building, please call Chaitanya: +91 883 737 4672
Job description: About the Role The Accountant will handle financial records, bank reconciliation, and monthly reporting for our international property management and Airbnb operations. Accuracy, timeliness, and attention to detail are key to this role. Key Responsibilities Maintain accounting books in QuickBooks for multiple entities. Prepare monthly P&L statements, bank reconciliations, and balance sheets. Manage vendor payments, employee reimbursements, and expense tracking. Coordinate with U.S. and Canadian teams for invoice submissions and tax documentation. Assist in preparing reports for management and investors. Ensure compliance with internal controls and audit standards. Qualifications Bachelor’s in Accounting / Commerce; CA Intermediate preferred. 2–4 years of accounting experience (BPO, hospitality, or export business preferred). Proficiency in Excel, QuickBooks, and Google Sheets. Good English communication and analytical skills. Organized and deadline-driven. Why Join Us Exposure to international accounting practices. Fast-paced, learning-oriented work environment. Competitive salary Rs 25,000-Rs35,000 + yearly performance bonus. WALK-IN INTERVIEW DETAILS Thank you for applying to join our team at Guestilo. We are conducting walk-in interviews for all positions every day: 10:00 AM to 3:00 PM Monday to Sunday Until December 7 You may walk in on any day that is convenient for you. Please bring a copy of your CV Kindly confirm your interview date by texting Chaitanya: +91 883 737 4672 Interview Venue (Mandatory Work Location) Guestilo – Kolkata Operations Office Office Space No. 704, 7th Floor, THE-21 Block DN, Plot No-21, Sector-V, Salt Lake Kolkata, West Bengal – 700091 (P.S. Electronic Complex, near College More Starbucks) If you have trouble finding the building, please call Chaitanya: +91 883 737 4672