Hotel Operations Executive

Job Description

Hotel Operations Executive Location: Ghitorni, Delhi Salary Range: ₹18,000 – ₹22,000 per month Experience Level: 3–5 years Employment Type: Full-Time About the Role We are looking for a dedicated Hotel Operations Executive to support post-booking processes and customer interactions. You’ll be a critical part of the travel journey, ensuring a seamless experience from confirmation to resolution. Why Join Us Join a fast-paced, customer-centric environment where your coordination and problem-solving skills directly impact the travel experience. You'll have the opportunity to work with top hotel partners and enhance your expertise in hospitality and technology platforms. Key Responsibilities Handle post-booking queries, modifications, and cancellations with accuracy and care. Liaise with hotel partners to confirm bookings, address special requests, and resolve discrepancies. Support customers via phone, email, and chat across various stages of their travel. Manage escalations, refunds, and discrepancies in payments efficiently. Maintain up-to-date records of all booking activities and streamline internal workflows. Required Skills & Qualifications 1+ years of experience in hotel reservations, operations, or customer service. Strong communication, coordination, and problem-solving skills. Familiarity with OTA (Online Travel Agency) systems is an advantage. Experience using CRM platforms and ticketing systems. Strong organisational and multitasking skills. Proficiency in Microsoft Office Suite and digital tools. Preferred Background Degree or diploma in Hotel Management, Hospitality, or Tourism. Prior experience in a customer-facing or hotel liaison role. Skills Hotel Operations, Customer Service, Hospitality, CRM, Escalation Handling, Communication Job Type: Full-time Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person