Travel Consultant

Job Description

About the Role We are seeking a dedicated Travel Consultant to join our customer support team. This role involves assisting international clients across various regions—including the UK, UAE, US, Thailand, Singapore, and Saudi Arabia—with their travel plans. You’ll work across channels (calls, email, chat) and platforms to deliver seamless, high-quality support. Why Join Us Opportunity to engage with global clientele Exposure to a variety of travel markets and regional preferences Growth-oriented work culture with mentorship Learn and contribute to product evolution and service excellence Be part of a passionate and collaborative team Key Responsibilities Multi-Regional Customer Support: Manage queries, bookings, and issues for clients from different regions via phone, email, and chat. Customised Travel Planning: Create personalised travel and accommodation packages tailored to client preferences. Effective Communication: Deliver prompt and accurate information while ensuring a superior customer service experience. Issue Resolution: Troubleshoot and resolve booking-related concerns with minimal turnaround time. Platform Management: Navigate and manage customer interactions across EaseMyTrip’s international websites and meta-search engines. Cultural Adaptability: Show cultural awareness and sensitivity in all customer interactions. Product Expertise: Stay updated on travel products, offers, and regional packages. Feedback Analysis: Gather client feedback and contribute to service enhancements. Sales & Upselling: Promote and cross-sell travel products to enhance customer value and revenue. Team Collaboration: Work with global and local teams to align service levels and share knowledge. Preferred Candidate Profile Experience: 3–5 years in travel consulting or customer support, preferably with an international clientele. Education: Bachelor’s degree in Travel, Tourism, Hospitality, Business, or a related field. Communication: Excellent verbal and written communication in English; knowledge of an additional language is a plus. Interpersonal Skills: Capable of maintaining long-term client relationships and collaborating with internal teams. Problem Solving: Quick and efficient in resolving issues and answering complex queries. Tech Skills: Proficiency with CRM systems, Microsoft Office, and adaptability to new software. Cultural Sensitivity: Comfortable dealing with global clients with an understanding of regional nuances. Adaptability: Willingness to manage flexible hours and work across multiple time zones. Detail-Oriented: Strong attention to accuracy in booking and communication. Customer-Focused: A proactive, empathetic approach to understanding and fulfilling customer needs. Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person