Hotel Manager

Job Title: Hotel Manager Location: JAIPUR Reports To: Management / Cluster Head Job Summary: The Hotel Manager is responsible for the overall operations, profitability, guest satisfaction, and team management of the hotel. The role ensures smooth day-to-day functioning while maintaining service quality, cost control, and compliance with company standards. Key Responsibilities Operations Management Oversee daily hotel operations including front office, housekeeping, maintenance, and F&B (if applicable) Ensure high standards of cleanliness, service, and guest experience Handle guest complaints and resolve issues promptly Ensure proper check-in/check-out procedures and accurate billing Revenue & Cost Control Monitor room inventory, occupancy, ADR, and revenue Coordinate with OTA partners (OYO, Booking, MakeMyTrip, etc.) Control expenses and ensure profitability Ensure timely collection of payments and control cash handling Staff Management Recruit, train, schedule, and supervise hotel staff Ensure staff discipline, grooming, and service standards Prepare duty rosters and manage attendance & leaves Conduct regular performance reviews Administration & Compliance Maintain guest records, ID verification, and police compliance Ensure compliance with local laws, fire safety, and hotel policies Maintain registers, reports, and daily MIS Coordinate with vendors, owners, and service providers Maintenance & Asset Management Ensure proper upkeep of rooms, public areas, and hotel assets Coordinate preventive and breakdown maintenance Monitor utilities like electricity, water, and DG usage Skills & Requirements Minimum 2–5 years of experience as Hotel Manager / Assistant Manager Experience in budget or mid-scale hotels preferred Strong leadership and communication skills Good knowledge of OTA operations and PMS systems Problem-solving and guest-handling skills Ability to work under pressure and manage multiple tasks Education Graduate in Hotel Management / Hospitality / Any discipline Diploma in Hotel Management is an added advantage Working Hours 6 days a week (rotational shifts as per operational needs) Salary & Benefits Salary: As per experience Accommodation / Meals (if applicable) Performance-based incentives