Hospitality Manager

🧑‍💼 Hospitality Manager – Roles & Responsibilities 1. Guest Experience ManagementEnsure exceptional service and guest satisfaction at all times. Handle guest complaints promptly and professionally. Maintain high standards of cleanliness, comfort, and service. 2. Staff Supervision & TrainingRecruit, train, and supervise front office, housekeeping, kitchen, and service staff. Monitor employee performance and provide feedback. Create duty rosters and manage shift schedules. 3. Operations ManagementOversee daily operations of the facility (hotel, restaurant, etc.). Ensure compliance with hygiene, health, and safety regulations. Monitor supplies, inventory, and maintenance needs. 4. Financial OversightMonitor budgets, control costs, and maximize profitability. Analyze daily sales reports and track performance metrics. Manage billing, cash handling, and POS systems. 5. Customer Relationship BuildingBuild loyalty through personalized service and follow-ups. Maintain a database of regular customers, preferences, and feedback. Promote reviews and ratings on online platforms. 6. Marketing & PromotionsCollaborate with marketing team to plan events, offers, and campaigns. Oversee social media presence and customer engagement. Ensure proper branding and presentation across the premises. 7. Vendor & Inventory CoordinationLiaise with suppliers for food, housekeeping, and other services. Track inventory and reorder stock in a timely manner. Ensure quality standards of all incoming supplies. 8. Compliance & LicensingEnsure business complies with local, state, and national regulations. Maintain records for audits, licenses, food safety, and fire safety. 9057190517.