Holiday Sales Consultant

Role & responsibilities:

We are seeking a Holiday Sales Consultant to be the bridge between high-intent leads and unforgettable journeys. This is a consultative, customer-facing role where youll engage with potential travelers, understand their aspirations, and guide them towards choosing the right immersive travel experience.

Unlike transactional sales, this role demands relationship-building, storytelling, and the ability to position the emotional value of travel. You will not be a pushy salesperson you will be a trusted advisor, ensuring that every traveler feels informed, excited, and confident about joining our curated journeys.

Key Responsibilities:

• Lead Engagement & Conversion: Manage high-potential inbound leads (400+ invite requests per trip), conduct structured consultative conversations, and convert interest into confirmed bookings.

• Customer Discovery: Uncover traveler motivations, preferences, and concerns to tailor trip recommendations effectively.

• Product Knowledge & Storytelling: Present itineraries, inclusions, and logistics with clarity while bringing the trip alive through compelling storytelling.

• Relationship Building: Establish rapport quickly, becoming a trusted advisor who guides customers through their decision-making journey.

• Sales Excellence: Drive conversions for high-ticket, curated holidays while maintaining customer satisfaction and trust.

• Organization & Follow-up: Maintain accurate lead records, track follow-ups, and ensure no customer touchpoint is missed.

• Customer Experience Advocacy: Champion Scapias brand promise of deeply immersive travel, ensuring every interaction reflects our ethos.

Experience & Background:

• 1–3 years of sales experience, preferably in travel, lifestyle, events, education, or other consultative, high-involvement industries.

• Proven track record of success in high-ticket, non-transactional sales.

• Prior experience in customer-facing roles with a focus on trust-building, emotional engagement, and delivering premium services.

Skills & Competencies:

Functional Skills:

• Consultative Selling: Skilled at leading needs-based conversations and tailoring solutions.

• Product Guidance: Ability to explain itineraries, inclusions, and handle queries with confidence.

• Lead Management: Organized in maintaining pipelines, follow-ups, and CRM notes.

• Value Selling: Capable of positioning the emotional and lifestyle benefits of travel beyond just logistics.

Personal Attributes:

• Customer Intuition: Sharp ability to read buying signals and prioritize high-intent leads.

• Relationship Builder: Builds trust and rapport naturally; acts as a guide, not a seller.

• Communication & Presence: Confident, warm, and clear communicator across calls, messages, and emails.

• Storytelling Ability: Paints vivid pictures of the experience, sparking excitement and curiosity.

• Passion for Travel: Genuine enthusiasm for travel, bringing authenticity and inspiration into every conversation.

Preferred candidate profile:

• MALE FEMALE can Apply:

• Any stream of Graduation is Mandatory:

• Open To Travel: This is a critical aspect of the job's nature. The candidate must be prepared and willing to travel frequently as part of their job responsibilities.