Hiring Technical Support Associate For Tesco!!Immediate Joiners

Rivera Manpower Services

0 - 2 years

3 - 4 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

it support technical support technical voice process international bpo it helpdesk technical support engineer l1 support microsoft troubleshooting helpdesk desktop support it service desk apple support technical helpdesk service desk laptop support

Work Mode

Work from Office

Job Type

Full Time

Job Description

HI Warm Greetings,

We Are Hiring!

graduate freshers

Key Responsibilities

Provide
technical support
and troubleshoot
Microsoft
product-related queries (Windows OS, Office Suite, etc.)
Resolve issues related to
software installation, system configuration
, and performance
Deliver excellent customer service by communicating effectively and addressing client concerns professionally
Assist clients via various channels, including phone, email, and chat, with technical troubleshooting steps
Log and document all technical issues in ticketing systems and escalate complex issues when necessary
Provide step-by-step instructions to customers to resolve technical problems
Ensure a high level of customer satisfaction through timely issue resolution

Skills & Qualifications

Graduate in any discipline (freshers are welcome)
Strong knowledge of
Microsoft technologies
(Windows, Office, etc.)
Excellent
oral and written communication
skills
Ability to multitask and prioritize in a fast-paced environment
Strong
problem-solving
and troubleshooting abilities
Willingness to work in shifts

Why Join Us?

Competitive salary package
Growth opportunities within the company
Training and development programs
A supportive and collaborative work environment

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