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Rivera Manpower Services
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Hiring Senior Associate For Fraud and collections For UK Retail Firm!!

Hiring Senior Associate For Fraud and collections For UK Retail Firm!!

Rivera Manpower Services

3 - 5 years

4 - 6 Lacs

Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

Customer Service international voice fraud investigation insurance risk investigation customer care e commerce Voice Process retail banking billing customer support collections chat semi voice non voice uk shift Dispute Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

iHI Warm Greetings from Rivera Manpower Services,

Hiring: Fraud & Collections Sr. Associate | Global Retail Process

Location:

Shift:

Experience Required:

Job Type:

Work Level:

Client:

Job Overview:

Fraud & Collections Sr. Associates

Key Responsibilities:

Assess and approve customer applications based on credit and fraud risk guidelines
Identify and mitigate fraud risks using internal tools and market intelligence
Handle inbound and outbound
collection calls
for customers in arrears
Recommend
credit limits and payment terms
for new and existing customers
Support customer care teams in resolving sensitive or complex cases
Stay updated on fraud trends and recommend process improvements
Maintain compliance with internal
credit policy
and external regulations
Ensure accurate documentation of customer interactions

Candidate Requirements:

Minimum 36
months of relevant experience
in fraud control, collections, or customer service
Experience in
online/mobile/telecom
support preferred
Strong
communication and negotiation skills
Ability to work under pressure and handle escalated situations
Familiarity with
fraud detection tools
and credit assessment techniques
Flexible to work in
24/7 rotational shifts

How to Apply:Call or WhatsApp to book your interview slot:

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