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Hiring For Team Leader -BPO !!!

1 - 4 years

2 - 4 Lacs

chennai

Posted:1 hour ago| Platform: Naukri logo

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Skills Required

team handling attrition management bpo operations shrinkage attrition dialer dialer management rostering team motivation shrinkage control

Work Mode

Work from Office

Job Type

Full Time

Job Description

In a BPO (Business Process Outsourcing) environment, a team leader ensures operational efficiency and customer satisfaction.

Responsibilities:

  • Managing the day-to-day activities of the team.
  • Monitoring daily operations and KPIs (Key Performance Indicators)
  • Motivating the team to achieve organizational goals.
  • Developing and implementing a timeline to achieve targets.
  • Delegating tasks to team members.
  • Conducting training of team members to maximize their potential.
  • Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
  • Conducting quarterly performance reviews.
  • Contributing to the growth of the company through a successful team.
  • Creating a pleasant working environment that inspires the team.

Required Candidate profile:

Candidate with 2+yrs in Inbound and outbound Voice process from domestic Call center domain with strong Team Handling experience. Along with Tamil & good English, knowing any one languages - Hindi/Telugu/Malayalam must. Graduation Must

Walk-in -- Monday to Saturday (10 am to 6pm)

Contact person and details:

Naresh Kumar V

7395929385

(Directly whatsapp Your Resume with subject as Team leader )

Venue and location

IMARQUE SOLUTIONS PRIVATE LIMITED(BPO) MaanSarovar Tower, 271A, Scheme Rd, Teynampet, Chennai, Tamil Nadu 600018 Landmark: Near Anna Arivalayam

Email: nareshkumar.v@imarque.co.in

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