Hiring For International voice process

Firstsource

0 - 5 years

0 - 2 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

Voice Process Blended Process Inbound Process Customer Service Semi Voice Outbound Process Voice Support Inbound Voice Process Customer Support Bpo Voice Customer Care International Process International BPO International Voice Process International Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound and outbound calls from international customers professionally and efficiently.
Provide accurate information and resolve customer queries related to products, services, orders, billing, or technical issues.
Maintain high-quality standards for customer service by following company policies and procedures.
Build rapport with customers and handle difficult situations with tact and patience.
Achieve daily and monthly performance targets including call quality, customer satisfaction, and productivity metrics.
Document customer interactions, issues, and solutions clearly in the CRM system.
Collaborate with team members and other departments to resolve customer issues.
Follow escalation procedures when necessary.
Stay updated on company products, services, and international market trends.
Adhere to data security and privacy regulations.

Educational Qualifications:

Minimum 10th pass or equivalent (Graduation is an advantage).

Work Environment:

Office-based with strict adherence to attendance and performance metrics.
Opportunities for career growth within the organization.

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